IT Infrastructure Manager

FGS-WI LLC•Aurora, IL

1d•$90,000 - $120,000•Onsite

About The Position

The IT Infrastructure Manager is responsible for the leadership, administration, security, and continuous improvement of the organization's technology infrastructure, systems, and support services. The role is the primary point of contact for IT operations, ensuring reliable technology performance and alignment between technology initiatives and business objectives. The manager leads and develops the IT team, manages vendor relationships, oversees enterprise technology assets, and advances innovation through process improvement and strategic planning. The position oversees enterprise infrastructure and systems, IT service delivery and end-user support, technology assets and vendors, team development, stakeholder communications, and operational planning. It supports technology performance, security, business continuity, and organizational growth. The position is based at the company's Aurora, Illinois facility.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
At least 5 years of progressive IT experience, including infrastructure, networking, systems administration, and technical support.
At least 3 years of leadership or supervisory experience managing IT personnel, projects, and operational activities.
Experience supporting enterprise-level infrastructure, telecommunications, cloud technologies, cybersecurity, backup and recovery solutions, and end-user computing environments.
Experience managing technology vendors, software licensing, hardware procurement, and service agreements.
Demonstrated success leading technology projects and implementing process improvements.
Strong understanding of network administration, infrastructure management, system security, and IT operations.
Knowledge of disaster recovery, business continuity, and cybersecurity best practices.
Experience with Microsoft technologies, cloud platforms, virtualization, collaboration tools, and enterprise business systems.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent organizational skills and ability to manage multiple priorities and deadlines.
Effective verbal, written, and presentation communication skills.
Ability to build strong relationships and work effectively with employees at all organizational levels.
Ability to influence change, drive results, and support organizational growth.
Ability to lead by example, mentor and coach team members, foster collaboration and accountability, manage change, promote innovation and knowledge sharing, and maintain a customer-focused approach.

Responsibilities

Lead the planning, implementation, maintenance, and enhancement of enterprise infrastructure, including networks, servers, telecommunications, cloud services, and related systems.
Ensure the security, availability, reliability, and performance of IT systems and network environments.
Oversee WAN, LAN, wireless, VPN, and enterprise connectivity solutions.
Direct system backup, archiving, disaster recovery, and business continuity processes.
Collaborate with project teams and business stakeholders to implement and support technology solutions.
Monitor system performance and recommend improvements for growth, scalability, and operational efficiency.
Oversee enterprise-wide IT support operations and service delivery, serving as the escalation point for complex technical issues and critical incidents.
Ensure timely resolution of support requests and strong customer satisfaction.
Manage IT service management processes, ticketing systems, and performance metrics.
Build relationships with internal stakeholders to understand business needs and deliver technology solutions.
Manage procurement, deployment, maintenance, and lifecycle of IT hardware, software, and other technology assets.
Manage vendor relationships and evaluate technology solutions, licensing, contracts, renewals, and vendor performance.
Ensure technology assets are maintained and used responsibly and cost-effectively.
Lead, coach, mentor, and develop IT team members; conduct performance evaluations and support career development planning.
Assign priorities and resources to meet operational and project objectives, fostering accountability, innovation, collaboration, and continuous improvement.
Serve as the primary contact for IT-related matters across the organization and communicate technology initiatives, priorities, risks, and operational updates.
Facilitate team meetings, project reviews, and status updates; present recommendations regarding technology investments and initiatives.
Communicate complex technical information clearly to technical and non-technical audiences.
Identify opportunities to improve processes, systems, service delivery, and operational effectiveness.
Develop and maintain standards, reporting, and metrics to support decision-making.
Lead technology initiatives that enhance business performance, security, and efficiency.
Keep current on emerging technologies, cybersecurity trends, and industry best practices.
Support budgeting, forecasting, and technology planning activities.
Ensure compliance with company policies, procedures, and technology governance standards.