Manager, Integrated Technology

Thomson Reuters•Houston, NY

About The Position

The Risk Solution Consulting Manager leads a US-focused team of CLEAR Product Specialists and Integration Specialists, translating customer requirements in risk, fraud, identity, compliance, investigations, and integration into solutions using Thomson Reuters CLEAR public-records data and analytics. The manager owns Solution Consulting strategy for the Corporates Risk business and partners with Sales and cross-functional leaders to improve revenue outcomes and customer experience. The role balances team leadership, opportunity strategy, technical and product expertise, go-to-market execution, and operational discipline. It ensures Solution Consulting is engaged early and focused on high-value opportunities supporting direct-to-customer and partner-enabled CLEAR solutions. The manager develops team capability and readiness across CLEAR products, customer workflows, demonstrations, API and batch integrations, and value articulation. They guide complex sales and partner opportunities from early design through customer support, technical onboarding, implementation handoffs, and post-launch refinement. The role also serves as a senior escalation point, represents customer and field feedback to Product teams, and uses operating metrics and approved tools to guide capacity, prioritization, coaching, forecasting, and continuous improvement. Success is measured through contribution to Risk business targets, improved win rates and deal progression, a healthy and developing team, quality customer discovery and solution design, effective execution of strategic partnerships, and actionable operational metrics. The role requires travel for strategic customer meetings, leadership sessions, partner activities, and industry events as business needs require.

Requirements

Substantial experience in solution consulting, pre-sales, technical consulting, product consulting, or a related customer-facing role in risk, fraud, identity, compliance, investigations, data, or enterprise software.
Demonstrated leadership experience, including goal setting, mentoring, and leading through change.
Strong knowledge of CLEAR or comparable public-records, risk, identity, fraud, due-diligence, compliance, investigation, or data-integration solutions.
Experience leading complex sales cycles with business, technical, legal, security, procurement, implementation, and executive stakeholders.
Ability to guide functional product demonstrations and technical discussions involving API and batch services.
Proven collaboration across Sales, Product, Partnerships, Marketing, Customer Success, and senior leadership groups.
Strong executive communication, presentation, facilitation, negotiation, and written communication skills.
Ability to prioritize competing demands, make evidence-based decisions, remove barriers, and maintain customer focus in a rapidly changing environment.
Willingness to travel for strategic customer meetings, internal leadership sessions, partner activities, and industry events as business needs require.

Responsibilities

Build, lead, and retain an inclusive team of CLEAR Product Specialists and Integration Specialists; establish goals, coaching cadence, and development plans.
Onboard and cross-train team members in CLEAR products, customer use cases, discovery, demonstrations, integration, presentations, and value articulation.
Represent Risk Solution Consulting in leadership forums and advocate for the team, customers, and business.
Partner with Risk Sales and Sales Management on qualification, discovery, solution alignment, competitive positioning, demonstrations, proofs of concept, and executive presentations.
Prioritize Solution Consulting capacity according to customer value, revenue potential, strategic importance, and opportunity progression likelihood.
Promote early Solution Consulting engagement, clear next steps, accurate technical scoping, and disciplined Salesforce opportunity documentation.
Support pipeline creation and conversion through customer education, webinars, industry events, partner activities, thought leadership, and targeted account programs.
Provide leadership presence on complex, high-value, and multi-stakeholder opportunities.
Ensure the team can position CLEAR for investigations, identity verification, fraud prevention, risk assessment, enhanced due diligence, KYC, and adverse media or sanctions monitoring.
Maintain demonstration readiness across the CLEAR portfolio, including AI-enabled features, and ensure integrated solution discussions address APIs, batch services, technical environments, implementation dependencies, security, onboarding, and compliance.
Translate product, data, analytics, and integration capabilities into business outcomes and promote customer-centered solution selling.
Partner with Corporate & Government Partnerships & Alliances, Product & Innovation, Product Management, Marketing, Sales, and external technology partners to shape repeatable Risk solutions.
Guide Solution Consulting support from solution design through go-to-market preparation, enablement, customer opportunities, technical onboarding, and post-launch refinement or support.
Establish ownership and operating rhythms for partner opportunities, including qualification, discovery, demonstrations, technical alignment, deal progression, and implementation handoffs.
Support scaling CLEAR use through pre-integrated partner solutions and customer-specific workflow integrations.
Serve as a senior escalation and coordination point for complex customer, product, solution, and integration issues affecting strategic opportunities or relationships.
Represent customer and field feedback to Product and Product Management to inform roadmap decisions, readiness, documentation, and customer experience.
Establish and maintain metrics for activity, capacity, opportunity engagement, win rate, revenue influence, deal progression, discovery compliance, and customer or partner outcomes.
Use Salesforce, Gong, Workday, dashboards, and other approved tools for prioritization, coaching, forecasting, and continuous improvement.
Create leadership reporting on trends, capacity risks, skill gaps, process issues, and required actions.
Standardize core Solution Consulting practices while allowing flexibility for product, integration, customer, and partner motions.
Promote responsible use of AI and automation to improve productivity, knowledge access, call coaching, content preparation, and scalable enablement.

Benefits

Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Flexible vacation and paid time off.
Two company-wide mental health days off annually.
Access to the Headspace app and Employee Assistance Program.
Retirement savings plan with company match.
Tuition reimbursement.
Employee incentive programs.
Health, dental, vision, disability, and life insurance.
Paid holidays.
Parental leave.
Sabbatical leave.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Two paid volunteer days off annually.
Optional hospital, accident and sickness insurance.
Optional life and AD&D insurance.
Group legal and identity theft protection benefit.
Access to a 529 Plan.
Resources for mental, physical, and financial wellbeing.