Manager, Integrated Technology

Thomson Reuters•Frisco, TX

5d•$146,300 - $271,700

About The Position

The Risk Solution Consulting Manager leads a US-focused team that translates customer risk, fraud, identity, compliance, investigation, and integration requirements into solutions using Thomson Reuters CLEAR public records data and analytics. The role owns Solution Consulting strategy for the Corporates Risk business, partners with Sales and cross-functional leaders to improve revenue outcomes, and develops CLEAR Product Specialists and Integration Specialists. It balances people leadership, opportunity strategy, technical and product credibility, go-to-market execution, operational discipline, and customer experience. The manager ensures Solution Consulting engages early, focuses on high-value opportunities, and supports both direct-to-customer and partner-enabled CLEAR solutions. The manager leads and develops the team through clear goals, coaching, onboarding, cross-training, professional development, and succession coverage. In partnership with Sales, the role supports opportunity qualification, discovery, solution alignment, competitive positioning, demonstrations, proofs of concept, and executive presentations, while prioritizing team capacity and improving opportunity quality and outcomes. The role ensures the team is ready to position and demonstrate the CLEAR portfolio across customer workflows, including investigations, identity verification, fraud prevention, risk assessment, due diligence, KYC, and adverse media or sanctions monitoring. It guides discussions of CLEAR API and batch services, customer technical environments, implementation dependencies, security, and onboarding and compliance requirements, translating complex capabilities into business outcomes. The manager partners with internal teams and external technology partners to shape repeatable Risk solutions and supports solution design, go-to-market preparation, field enablement, customer opportunities, onboarding, and post-launch refinement. The role also coordinates escalations, represents customer and field feedback to Product, and uses operational metrics and approved tools to guide prioritization, coaching, forecasting, and continuous improvement. Travel is required as business needs require.

Requirements

Substantial experience in solution consulting, pre-sales, technical consulting, product consulting, or a related customer-facing role in risk, fraud, identity, compliance, investigations, data, or enterprise software.
Demonstrated leadership experience, including goal setting, mentoring, and leading through change.
Strong knowledge of CLEAR or comparable public-records, risk, identity, fraud, due-diligence, compliance, investigation, or data-integration solutions.
Experience leading complex sales cycles involving business, technical, legal, security, procurement, implementation, and executive stakeholders.
Ability to guide both functional product demonstrations and technical discussions involving API and batch services.
Proven collaboration across Sales, Product, Partnerships, Marketing, Customer Success, and senior leadership groups.
Strong executive communication, presentation, facilitation, negotiation, and written communication skills.
Ability to prioritize competing demands, make evidence-based decisions, remove barriers, and maintain customer focus in a rapidly changing environment.
Willingness to travel for strategic customer meetings, internal leadership sessions, partner activities, and industry events as business needs require.

Responsibilities

Build, lead, and retain a high-performing, inclusive team of CLEAR Product Specialists and Integration Specialists.
Set team goals and expectations and maintain a coaching cadence through one-on-ones, call reviews, in-the-moment feedback, and documented development plans.
Onboard and cross-train team members across CLEAR products, customer use cases, discovery, demonstrations, integration, presentation, and value articulation.
Differentiate coaching and success measures for product-focused and integration-focused roles, increase bench strength, and reduce single points of failure.
Lead professional development through stretch assignments and mentoring, and represent Risk Solution Consulting in leadership forums.
Partner with Risk Sales and Sales Management on qualification, discovery strategy, solution alignment, competitive positioning, demonstrations, proofs of concept, and executive presentations.
Prioritize Solution Consulting capacity based on customer value, revenue potential, strategic importance, and likelihood of opportunity progression.
Promote early Solution Consulting engagement, clear next steps, accurate technical scoping, and disciplined Salesforce opportunity documentation.
Support pipeline creation and conversion through customer education, webinars, industry events, partner activities, thought leadership, and targeted account programs.
Provide leadership on complex, high-value, and multi-stakeholder opportunities.
Ensure the team can position the CLEAR portfolio for investigations, identity verification, fraud prevention, risk assessment, enhanced due diligence, KYC, and adverse media or sanctions monitoring.
Maintain demonstration readiness across the CLEAR portfolio, including AI-enabled features.
Ensure integrated solution conversations address CLEAR API and batch services, customer technical environments, implementation dependencies, security, and onboarding and compliance requirements.
Translate product, data, analytics, and integration capabilities into business outcomes for technical and non-technical audiences, using a solution-selling approach grounded in customer needs.
Partner with Corporate & Government Partnerships & Alliances, Product & Innovation, Product Management, Marketing, Sales, and external technology partners to shape repeatable Risk solutions.
Guide Solution Consulting support from early solution design through go-to-market preparation, field enablement, customer opportunity support, technical onboarding, and post-launch refinement or support.
Establish ownership and operating rhythms for partner opportunities, including qualification, discovery, demonstrations, technical alignment, deal progression, and implementation handoffs.
Help scale CLEAR usage through pre-integrated partner solutions and customer-specific workflow integrations.
Serve as a senior escalation and coordination point for complex customer, product, solution, and integration issues affecting strategic opportunities or relationships.
Represent customer and field feedback to Product and Product Management to inform roadmap decisions, product readiness, documentation, and customer experience.
Establish and maintain metrics covering Solution Consulting activity, capacity, opportunity engagement, win rate, revenue influence, deal progression, discovery compliance, and customer or partner outcomes.
Use Salesforce, Gong, Workday, dashboards, and other approved tools to guide prioritization, coaching, forecasting, and continuous improvement.
Create leadership views of trends, capacity risks, skill gaps, process issues, and needed actions.
Work with Solution Consulting leadership to standardize core practices while allowing appropriate flexibility for product, integration, customer, and partner motions.
Promote responsible use of AI and automation to improve productivity, knowledge access, call coaching, content preparation, and scalable enablement, with measurable outcomes.
Travel for strategic customer meetings, internal leadership sessions, partner activities, and industry events as business needs require.

Benefits

Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Flexible vacation and paid time off.
Two company-wide Mental Health Days off annually.
Access to the Headspace app and Employee Assistance Program.
Retirement savings plan and 401(k) company match.
Tuition reimbursement.
Employee incentive programs.
Health, dental, vision, disability, and life insurance.
Paid holidays.
Parental leave and sabbatical leave.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Two paid volunteer days off annually.
Optional hospital, accident and sickness insurance; optional life and AD&D insurance; and group legal and identity theft protection benefit, paid by the employee.
Access to a 529 Plan.
Resources for mental, physical, and financial wellbeing.