Manager, Intake

KabaFusion • Charlotte, NC

1d

About The Position

The Manager, Intake oversees the Intake Department to ensure all information needed to obtain reimbursement for services is collected at the start of care. This role ensures referrals and authorizations for acute and chronic therapies are processed appropriately, accurately, and on time. The manager oversees staffing, operating-budget performance, revenue responsibility, and purchasing responsibility.

The position manages intake processes, department workflow, and customer service while ensuring compliance with ACHC and government regulations. It collaborates with payer administrators, contract management, business development, sales partners, operations leadership, and other department managers. The manager also oversees staffing activities, training, reporting, and the department’s fiscal budget.

Requirements

• Knowledge of intake and authorization guidelines, regulations, and standards for home infusion and home health.
• Knowledge and experience with insurance verification, authorization, and eligibility processes.
• Strong communication skills for working on patient-specific financial arrangements.
• Advanced leadership, consulting, and oral, written, and presentation communication skills, including the ability to communicate with staff, executives, and customers.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to make strategic, operational, and administrative decisions in response to changing conditions; exercise sound professional judgment; and accept responsibility.
• Ability to work independently, with strong organizational and analytical skills to complete reports and projects under strict timelines.
• Ability to delegate work and provide follow-up.
• Ability to maintain confidentiality regarding materials and conversations involving staff, management, patients, and third-party payer administrators.
• Bachelor’s degree in business or a related field, equivalent education and experience, or a technical equivalent of five years of similar experience.

Nice To Haves

• Experience with CPR+ software systems or similar systems.
• At least five years of experience in billing and/or intake.
• Three years of supervisory or management experience.
• Five years of experience in the home infusion industry.

Responsibilities

• Direct the intake process, including eligibility, authorization, negotiated rates, financial obligation documents, and required payer information for company services.
• Manage Intake Supervisors and Intake Representatives serving acute and chronic therapy patients.
• Conduct interviews, hiring, onboarding, and orientation; manage performance and evaluations; and ensure appropriate training and customer service levels.
• Ensure the department’s operational workflow is effective.
• Monitor customer service to improve service and outcomes for patients, stakeholders, and referral sources.
• Collaborate with third-party payer administrators, the Contract Management Group, and Business Development staff on contract issues.
• Ensure intake processes for acute and chronic therapies comply with ACHC and government regulations.
• Collaborate with Sales partners on referrals and marketing reports.
• Manage reimbursement and collections reports.
• Manage the Intake Department’s fiscal budget.
• Participate in location-wide management by meeting with operations leadership and other department managers to review operations, resolve issues, and foster cooperation and collaboration between departments.
• Perform other related duties as assigned.

Benefits

• Competitive compensation.
• Benefits begin on the first day of employment.
• 401(k) with a 4% company match and no waiting or vesting period.
• PTO, floating holidays, and paid holidays.
• Company-paid life insurance and short-term disability.
• Employee Assistance programs for mental health and wellness.
• Learning and Development Programs.
• Discounts on travel, cell phones, clothing, and other items.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager