Manager, Intake

KabaFusion•Albany, NY

1d•$68,640 - $83,200

About The Position

The Manager, Intake oversees KabaFusion’s Intake Department to ensure required information is obtained at the start of care to support reimbursement. The role ensures referrals and authorizations for acute and chronic therapies are handled accurately and promptly, and oversees department staffing, operating budget, revenue responsibility, and purchasing responsibility. The manager directs intake operations, including eligibility, authorizations, negotiated rates, financial obligation documents, and payor information. The role leads Intake Supervisors and Representatives, supports hiring and onboarding, manages performance and training, monitors customer service and workflow, and ensures compliance with ACHC and government regulations. The manager also collaborates with payer administrators, contract management, business development, and sales partners, manages reimbursement and collections reports, and participates in location-level operational planning with leadership and other department managers.

Requirements

Knowledge of intake and authorization guidelines, regulations, and standards for home infusion and home health.
Knowledge and experience with insurance verification, authorization, and eligibility processes.
Strong communication skills for working on patient-specific financial arrangements.
Advanced leadership, consulting, and oral, written, and presentation communication skills, including the ability to communicate with staff, executives, and customers.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to make strategic, operational, and administrative decisions in response to emerging conditions; exercise professional judgment; be innovative and flexible; and accept responsibility.
Ability to work independently and use strong organizational and analytical skills to complete reports and projects with strict timelines.
Ability to delegate work to staff and follow up as needed.
Ability to maintain confidentiality concerning materials and conversations involving staff, management, patients, and third-party payer administrators.
Bachelor’s degree in business or a related field, education and experience equivalent to a bachelor’s degree, or a technical equivalent of five years of similar experience.

Nice To Haves

Experience with CPR+ software systems or similar systems.
Minimum of five years’ experience in billing and/or intake preferred.
Three years of supervisory or management experience preferred.
Five years of experience in the home infusion industry preferred.

Responsibilities

Direct the intake process, managing eligibility, authorization, negotiated rates, financial obligation documents, and necessary payor information for company services.
Manage Intake Supervisors and Intake Representatives serving acute and chronic therapy patients; conduct interviews, hiring, onboarding, and orientation; manage performance and evaluations; and ensure appropriate training and customer service.
Ensure the department’s operational workflow is optimal.
Monitor customer service to improve services and outcomes for patients, stakeholders, and referral sources.
Collaborate with third-party payer administrators, the Contract Management Group, and Business Development staff on contract issues.
Ensure intake processes for acute and chronic therapies comply with ACHC and government regulations.
Collaborate with Sales partners on referrals and marketing reporting.
Manage reimbursement and collections reports.
Manage the Intake Department fiscal budget.
Participate in location-wide operational management by meeting with operations leadership and department managers to review operations, resolve outstanding issues, and foster cooperation between departments.
Perform other related duties as assigned.