Intake Manager - Sarasota

Big Brother Big Sister of the Sun Coast • Sarasota, FL

3d • Onsite

About The Position

Big Brothers Big Sisters of the Sun Coast is seeking a friendly, organized, and people-centered Intake Manager to welcome volunteers and families and guide them through intake and enrollment. The role supports areas within the agency’s service footprint and works out of the Sarasota office. It is full-time, hourly, and non-exempt, with compensation of $17–$20 per hour and eligibility for overtime. Occasional evening or weekend support at agency events may be needed.

The Intake Manager helps connect volunteers and families with mentoring relationships by managing appointments, records, follow-up, reference checks, background screenings, and communications. The role serves as a liaison among volunteers, families, and Mentor Managers, and responds to parent or guardian inquiries with compassion. The agency emphasizes a safe and inclusive environment where youth, families, volunteers, and staff feel valued and respected.

Requirements

• High school diploma or GED.
• Proficiency in MS Word, Excel, Outlook, and data entry systems.
• Fluent in English.
• Valid government-issued ID.
• Ability to pass a drug screening and comprehensive background check.
• Dependability, strong attendance, and follow-through.
• Organization and attention to detail in a fast-paced setting.
• Ability to communicate comfortably with adults and children, in person and by phone.

Nice To Haves

• Two to three years of administrative experience preferred.
• Additional language skills are a plus.

Responsibilities

• Greet callers and visitors warmly, professionally, and enthusiastically.
• Guide volunteers and families through intake and enrollment.
• Schedule interviews, fingerprinting, and enrollment appointments.
• Manage calendars using Outlook and Acuity.
• Coordinate virtual meetings as needed.
• Enter and manage data in the web-based MatchForce system.
• Follow up with potential volunteers and families to keep the intake process moving.
• Complete reference checks and background screenings.
• Verify volunteer documentation and escalate concerns appropriately.
• Serve as a liaison between volunteers, families, and Mentor Managers.
• Respond promptly and compassionately to parent and guardian inquiries.
• Provide occasional evening or weekend support at agency events as needed.

Benefits

• Major medical, prescription, dental, and vision insurance opportunities.
• Paid holidays.
• Paid time off (PTO).
• Additional insurance options.
• Life insurance.
• Collaborative team environment that values creativity, family, and purpose.
• Overtime eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED