Manager Inside Sales I, Hammond, IN

Reliance•Hammond, IN

15h

About The Position

This role belongs to the Inside Sales job family, which performs or supervises work promoting and maintaining sales by originating and developing leads and conducting sales remotely, by phone, or by email. The family also includes customer service and marketing activities related to gathering, analyzing, and sharing information about movement, demand, prices, marketing trends, and other facts concerning Phoenix products. The Manager Inside Sales I is responsible for sales activities and performance in an assigned market. The role leads and directs the sales team, works to expand the customer base and enter new markets, and supports client and Account Executive training. It also oversees sales planning, pricing, proposals, reporting, expenses, customer satisfaction, and adherence to company policies, confidentiality requirements, and safety protocols. Regular and predictable attendance is required.

Requirements

0–5 years of relevant experience, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
High school diploma or GED required.
Knowledge of principles and methods for showing, promoting, and selling products or services.
Knowledge of principles and processes for providing customer service.
Knowledge of raw materials, production processes, quality control, and techniques for maximizing effective material processing and distribution.
Knowledge of company products and their uses.
Knowledge of the metals industry.
Ability to multitask, prioritize, and manage time effectively.
Ability to present information effectively and respond to questions from managers, customers, and the general public.
Excellent oral and written communication skills, including a strong virtual presence and listening skills.
Strong analytical and problem-solving skills.
Ability to apply mathematical concepts such as fractions, multiplication, ratios, and proportions to practical situations.
Ability to make sound decisions based on analysis, knowledge, experience, and judgment.
Ability to initiate and maintain cooperative relationships with coworkers and customers.
Strong computer proficiency and working knowledge of Microsoft applications.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop and manage the performance of sales activities in the assigned market.
Staff and direct the sales team, providing leadership toward profitability and growth in line with company vision and values.
Establish plans and strategies to expand the customer base and contribute to training and educational programs for clients and Account Executives.
Prepare individual and team action plans to find sales leads and prospects.
Initiate and coordinate action plans to enter new markets.
Assist with developing and implementing marketing plans as needed.
Conduct one-on-one reviews with sales team members to improve communication.
Provide timely performance feedback to senior management.
Provide timely, accurate, competitive pricing for prospect applications while seeking to maintain maximum profit margin.
Maintain accurate records of pricing, sales, and sales-team activity reports.
Create and deliver proposal presentations and RFP responses.
Assist the sales team with preparing proposals and presentations.
Control expenses to meet budget guidelines.
Follow company policies, procedures, and business ethics codes, and ensure they are communicated and implemented within the team.
Ensure sales staff meet or exceed activity standards for prospecting calls, appointments, presentations, proposals, and closes.
Delegate authority and responsibility with accountability and follow-up.
Maintain contact with clients in the market area to support high levels of client satisfaction.
Maintain regular and predictable attendance.
Follow the Reliance Steel & Aluminum Code of Conduct, customer confidentiality requirements, and safety protocols.
Perform other duties and responsibilities assigned by management.