Manager Inside Sales I, Hammond, IN

reliance•Hammond, IN

About The Position

This position is in the Inside Sales job family, which involves promoting and maintaining sales by originating and developing leads and conducting sales remotely by phone or email. The job family also includes customer service and marketing activities related to collecting, analyzing, and sharing information about the movement, demand, prices, and marketing trends of Phoenix products. The Manager Inside Sales I is responsible for developing and directing sales activities in an assigned market, leading the sales team toward profitable growth, expanding the customer base, and maintaining client satisfaction. The role supports sales planning, lead development, market penetration, pricing, proposals, reporting, budgeting, and team performance. The position requires regular and predictable attendance and adherence to company policies, the Reliance Steel & Aluminum Code of Conduct, customer confidentiality requirements, and safety protocols. The work is sedentary, involving sitting most of the time, with occasional standing and walking. Physical activities include handling or feeling objects, communicating, seeing, and repetitive motion. The position may require exerting up to 10 pounds of force occasionally and negligible force frequently or constantly.

Requirements

0–5 years of relevant experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
High school diploma or GED required.
Knowledge of principles and methods for showing, promoting, and selling products or services.
Knowledge of principles and processes for providing customer service.
Knowledge of raw materials, production processes, quality control, and techniques for effective material processing and distribution.
Knowledge of company products and their uses.
Knowledge of the metals industry.
Ability to multitask, prioritize, and manage time effectively.
Ability to present information effectively and respond to questions from groups of managers, customers, and the general public.
Excellent oral and written communication skills, including a strong virtual presence and listening skills.
Strong analytical and problem-solving skills.
Ability to apply mathematical concepts such as fractions, multiplication, ratios, and proportions to practical situations.
Ability to make sound decisions based on analysis, knowledge, experience, and judgment.
Ability to initiate and maintain cooperative relationships with coworkers and customers.
Strong computer proficiency and working knowledge of Microsoft applications.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop and oversee sales activities in the assigned market.
Staff and direct the sales team, providing leadership to support profitability and growth in line with company vision and values.
Establish plans and strategies to expand the customer base and contribute to client and Account Executive training and educational programs.
Prepare individual and team action plans for identifying sales leads and prospects.
Initiate and coordinate action plans to penetrate new markets.
Assist with developing and implementing marketing plans as needed.
Conduct one-on-one reviews with sales team members to improve communication.
Provide timely performance feedback to senior management.
Provide timely, accurate, and competitive pricing for prospect applications while seeking to maintain maximum profit margins.
Maintain accurate records of pricing, sales, and activity reports submitted by the sales team.
Create and deliver proposal presentations and RFP responses.
Assist the sales team with proposals and presentations.
Control expenses to meet budget guidelines.
Adhere to company policies, procedures, and business ethics codes, and ensure they are communicated and implemented within the team.
Ensure sales staff meet or exceed activity standards for prospecting calls, appointments, presentations, proposals, and closes.
Delegate authority and responsibility while maintaining accountability and follow-up.
Maintain contact with clients in the market area to support high client satisfaction.
Maintain regular and predictable attendance.
Follow the Reliance Steel & Aluminum Code of Conduct and customer confidentiality requirements.
Follow all safety protocols.
Perform other duties and responsibilities assigned by management.