Inside Sales Representative I Sales - Inside Sales

Builders FirstSource • Robertsdale, AL

3h

About The Position

Under direct supervision, the Inside Sales Representative I provides sales and customer service activities primarily to retail customers, using knowledge of sales techniques and the building materials industry. The role assists customers with product selection, pricing, availability, refunds, and exchanges through walk-in, telephone, and email interactions; sells company products and services; prepares estimates and quotes for small packages; enters orders and schedules deliveries; and supports store operations, inventory, safety, and customer workshops. This position has no supervisory responsibilities.

Requirements

• High school diploma or GED and six months of sales-related experience, or an equivalent combination of education and experience.
• Knowledge of company products, competitors’ products, and company standards.
• Knowledge of company product pricing, discounting, and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Strong attention to detail and customer service skills.
• Knowledge of basic sales techniques and concepts, with the ability to influence and persuade.
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Knowledge of and ability to use motorized and non-motorized material handling equipment.

Responsibilities

• Provide customer service to retail customers in person, by telephone, and by email, including assistance with product selection, pricing, availability, refunds, and exchanges.
• Sell company products, services, and related items; provide material estimates and quotes for small packages such as stairs, decks, fences, and sheds.
• Enter orders into the system and schedule product deliveries.
• Plan and pace work to meet daily, weekly, project, and team productivity goals.
• Participate in coordinating and conducting customer workshops.
• Resolve simple customer complaints and refer more complex issues to senior staff.
• Assist with store housekeeping, signage, stocking, inventory control, and related activities.
• Observe safety procedures and practices, attend required safety meetings, and may recommend safety improvements.
• Perform other duties as assigned.

Benefits

• Competitive, affordable benefits designed to support employees and their families; specific benefit offerings are available at the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED