T-Mobile Manager In Training - San Jose

MobileOne LLC•San Jose, CA

11h•$22 - $32

About The Position

MobileOne is seeking a motivated leader for its Manager in Training program. This 90-day blended-learning experience is designed to prepare the successful candidate to manage a store. The role provides training in supervising daily operations, driving sales performance, and managing staffing and scheduling, while developing leadership skills and supporting the team. The Manager in Training oversees guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources, and operating costs. The role is responsible for store productivity and results against key performance indicators, developing Sales Associates, maintaining an effective customer experience, and ensuring the store meets MobileOne and T-Mobile standards.

Requirements

At least 1 year of retail management experience; wireless industry experience is required.
Strong leadership, coaching, and communication skills.
Ability to perform in a fast-paced, performance-driven environment.
High school diploma or GED.
Must be at least 18 years of age.
Legal authorization to work in the United States.
Ability to pass a background check.

Responsibilities

Manage guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources management, and operating costs.
Oversee retail activities including hiring, scheduling, training, marketing, loss prevention, and team leadership.
Serve as the primary point of contact for retail store employees.
Drive overall store productivity and deliver results based on key performance indicators.
Hire and develop effective Sales Associates.
Train associates to use store systems, including the Point of Sale, to support the customer experience.
Cultivate a positive workplace environment that supports MobileOne's values.
Coach Mobile Associates to build customer relationships, understand customer needs, and deliver a strong customer experience.
Maintain a clean and organized store.
Ensure visual merchandising engages customers and adheres to MobileOne and T-Mobile standards.
Keep up with evolving T-Mobile technology and ensure Mobile Associates know about new products, offerings, and sales techniques.
Ensure customers' needs are met and solutions are appropriately fitted, and associates support customers through onboarding.
Use tools and resources to develop internal talent through coaching and performance assessment conversations.
Drive operational efficiencies to minimize risk and protect store assets.