Manager II, Operations

Kroll • Atlanta, GA

2d • Hybrid

About The Position

This role oversees operations and facilities functions across a regional office portfolio, with primary responsibility for day-to-day facilities management and building liaison. The position manages relationships with vendors and building management and participates in external-provider contract negotiations. It is hybrid and based at one of the company’s offices in Atlanta, Dallas, Nashville, Richardson, or Austin. The role reports to the Global Operations Director.

The Manager II, Operations oversees facilities operations, workplace services, vendor and contract management, financial reporting, health and safety compliance, project delivery, and portfolio reporting across the assigned region. The position works with business leaders, internal teams, landlords, contractors, consultants, and service providers to support workplace requirements, office projects, operational performance, and employee experience. It also supports regional and global initiatives and continuous improvement efforts.

Requirements

• Experience managing real estate and facilities across multiple sites.
• Experience managing real-estate and facilities services in-house for demanding clients.
• Bachelor’s degree in a related field of study or Business Management.
• Knowledge of project management and lease administration.
• Proficiency in spreadsheet and database software applications.
• Strong organizational, analytical, oral, written, planning, and communication skills.
• Ability to function independently, work with little direct supervision, and meet deadlines in a fast-paced environment.
• Demonstrated problem-solving skills, sound judgment, and the ability to prioritize multiple tasks and manage workflow successfully.
• Ability to lead people, manage tasks, and motivate internal staff and external sources.
• Strong initiative to identify processes that improve office efficiency.
• Ability to read, analyze, and interpret professional journals, technical procedures, legal documents, and governmental regulations.
• Ability to communicate financial data through oral presentations, written reports, and other documents, and to respond effectively to questions, inquiries, or complaints from executives, managers, employees, and vendors.
• Strong communication and interpersonal skills, including active listening and customer service.
• Ability to work independently and in a team-oriented, collaborative environment, including experience working with diverse teams.
• Ability to multitask, learn quickly, and work as a self-starter.
• High standards of integrity and consistent treatment of others with dignity and respect.
• Ability to accept direction and additional responsibilities from the City Leader and Director of Global Real Estate & Facilities.
• Freedom from use of and effects of illegal drugs and alcohol in the workplace.

Nice To Haves

• CAD or CAFM experience.
• Experience demonstrating leadership or influence and collaboration on similar projects.

Responsibilities

• Serve as the primary regional contact for real estate, workplace, and facilities matters, ensuring consistent service delivery and operational excellence.
• Partner with senior business leaders and stakeholders to understand workplace requirements and develop solutions that support business objectives and employee experience.
• Support lease negotiations and renewals with the Global Leasing Director; review lease agreements and related documentation for compliance with contractual and business requirements.
• Manage building-management relationships.
• Collaborate with the Global Head of Facilities Operations on office fit-outs, relocations, refurbishments, workplace transformations, and space reconfigurations.
• Conduct site inspections, monitor construction progress, manage snagging, validate completed work, approve project-related invoices, and support adherence to project timelines and specifications.
• Coordinate with building management, contractors, consultants, and internal stakeholders to deliver projects and relocations.
• Maintain comprehensive project documentation in the global project repository and support project governance, reporting, tracking, and records management.
• Oversee daily facilities operations across the regional portfolio and ensure safe, efficient, and well-maintained workplaces.
• Monitor, prioritize, and resolve facilities requests and service issues in line with agreed service levels.
• Identify opportunities to improve operational performance, service quality, cost efficiency, and employee workplace experience.
• Develop, negotiate, and manage facilities service agreements, including maintenance, storage, HVAC, security, and workplace support services.
• Lead vendor selection, performance management, contract reviews, and commercial negotiations; manage vendor relationships and resolve service, contractual, or payment issues.
• Review, approve, code, and process invoices in accordance with company policies and budget requirements.
• Prepare monthly, quarterly, and annual financial reports, including budget-versus-actual analyses, forecasts, and variance explanations; support financial reviews and identify cost-optimization opportunities.
• Ensure compliance with applicable health, safety, environmental, and regulatory requirements across the regional portfolio.
• Partner with Health & Safety and Physical Security teams on risk assessments, audits, inspections, certification programs, and remediation; implement resulting recommendations and corrective actions.
• Direct and coordinate workplace support functions, including reception, office services, facilities support, and business continuity requirements.
• Plan and deliver office events, business meetings, employee engagement initiatives, and other workplace activities as required.
• Maintain portfolio data and operational reporting, including occupancy metrics, space utilization, capacity tracking, subtenant records, and other KPIs.
• Analyze workplace data and trends to support strategic decisions and portfolio optimization.
• Build relationships with internal departments, business leaders, project teams, landlords, consultants, and external service providers; provide updates and recommendations on operational, financial, and project matters.
• Act as a liaison between business units and corporate real estate functions to align priorities and achieve successful outcomes.
• Identify and implement process improvements, operational efficiencies, and best practices across facilities and workplace operations.
• Participate in regional and global initiatives, special projects, and transformation programs as assigned by the Global Head of Facilities Operations.
• Support workplace strategies intended to improve employee experience, operational resilience, and portfolio performance.

Benefits

• Comprehensive medical, dental, and vision plans.
• Generous paid time off (PTO) and paid company holidays.
• Generous parental and family leave.
• Life insurance, short- and long-term disability coverage, and accident protection.
• Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• 401(k) plans with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager