Manager II, Operations

J.B. Hunt • Monroe, OH

9d

About The Position

Under general supervision, the Manager II, Operations oversees one or more sites or fleets within a cost center, potentially working with one or more managers. The role provides strategic management and leadership for operational performance, including identifying problems, implementing solutions, managing financial performance, and ensuring the safety and Department of Transportation (DOT) compliance of assigned fleets. The incumbent must be available to work any shift—including day, night, and weekend shifts—as needed to support operational success. Travel to account, customer, and company event locations may also be required when applicable.

Requirements

• High school diploma or GED and 4–5 years of supervisory experience and/or military equivalent, or a bachelor's degree in Business Administration/Management, Supply Chain Management, Finance, or a related field and 2–3 years of supervisory experience and/or military equivalent.
• Valid driver's license and a clean motor vehicle record in accordance with J.B. Hunt standards.
• Ability to work across multiple shifts, including nights and/or weekends, if needed.
• Willingness to travel to account, customer, and company event locations when applicable.

Nice To Haves

• Ability to process information accurately.
• Ability to anticipate, recognize, and effectively address existing or potential conflicts.
• Ability to analyze situations accurately and make productive decisions based on informed judgment.
• Ability to adapt to changing environments.
• Ability to establish and maintain effective working relationships with clients, vendors, and peers.
• Ability to meet or exceed team and driver needs and expectations and provide excellent service.
• Ability to effectively communicate and accurately interpret ideas through various mediums.
• Ability to develop and track challenging goals that support business strategies.
• Knowledge of business metrics and key performance indicators (KPIs).
• Ability to form and manage effective teams.
• Understanding of the resources needed to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill objectives and plans.

Responsibilities

• Promote and maintain a positive work environment to improve operational efficiency, employee engagement, and driver retention.
• Create plans for forecasted freight volumes and power and equipment needs, direct managers in executing those plans, and adjust capacity to maintain fleet, carrier, and equipment coverage.
• Train employees on operational processes and procedures, audit their execution, and identify and implement process improvements.
• Communicate with customers, internal departments, and team members to identify and resolve operational issues involving ramps, drivers, customers, and accounts.
• Oversee fleet operations, including driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management.
• Manage financial performance through cost-control decisions, expense management, and profitability improvement; evaluate and present design-versus-actual analyses for customers through business reviews and account assessments.
• Compile operational, financial, and service metrics reports; monitor key performance indicators and resolve deviations.
• Ensure fleet compliance with Safety and DOT training requirements and coordinate with internal personnel to address specific safety needs.
• Facilitate employee training and development, monitor performance, and support retention and advancement through evaluations, individual development plans, and recognition programs.
• Act as an escalation contact for assigned customers and ramps to support service, safety, efficiency, and profitable operations.
• Assist in preparing the annual budget, review actual versus budgeted expenses, and provide stakeholders with feedback about budget updates needed due to operational changes.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure, including vacation and sick time
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• May be eligible for an annual bonus and incentives based on profitability or volumes, subject to company plan terms

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED