Manager, Human Resources

Baptist Health•Jacksonville, FL

22d

About The Position

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of residents in Montgomery, Autauga, and Elmore counties. The Manager, Human Resources provides strategic and operational HR leadership in a fast-paced, highly complex environment and serves as a trusted advisor to leaders and employees. The role manages complex employee relations matters, workplace investigations, performance-management concerns, and employment-related issues, while promoting consistency, equity, efficiency, and quality. The manager ensures compliance with regulatory agencies and Joint Commission standards, advises leaders and employees on policies, procedures, and disciplinary actions, and keeps leadership informed about policy changes while providing HR education as needed. The role requires expertise in employment practices, employee relations, workplace investigations, and applicable federal and state employment laws and regulations. The manager handles sensitive and confidential matters involving allegations such as harassment, discrimination, retaliation, workplace misconduct, policy violations, and performance concerns. Additional duties within the scope of the role may be assigned.

Requirements

Bachelor’s degree in Business Administration or Human Resources.
At least 5 years of progressive human resources experience, with significant experience in employee relations and workplace investigations.
Extensive experience conducting complex employee investigations, including allegations of harassment, discrimination, retaliation, workplace misconduct, and policy violations.
Demonstrated experience responding to or managing EEOC complaints or other external employment-related matters.
Thorough working knowledge of federal and state employment laws and regulations.
Demonstrated ability to interpret and apply employment policies and legal requirements to complex workplace situations.
Ability to conduct impartial, thorough, fact-based investigations involving complex and sensitive allegations.
Ability to evaluate complex information, identify risks, and make thoughtful recommendations.
Ability to confidently advise and challenge leaders while maintaining credibility and strong working relationships.
Ability to communicate difficult information clearly, professionally, and appropriately to employees, leaders, and senior executives.
Ability to remain calm, objective, and effective when managing highly emotional or contentious situations.
Ability to manage competing priorities and function effectively in a demanding, high-pressure environment where priorities can change rapidly.

Nice To Haves

Experience in a hospital or health system, particularly in a large or complex acute-care environment.
Experience partnering directly with employment counsel on complex employee relations matters.
Experience with regulatory, accreditation, compliance, or risk-management investigations.

Responsibilities

Provide strategic and operational human resources leadership in a fast-paced, highly complex environment.
Serve as a trusted advisor to leaders and employees.
Manage complex employee relations matters, workplace investigations, performance-management concerns, and employment-related issues.
Promote consistency, equity, efficiency, and quality in handling employee matters.
Ensure compliance with regulatory agencies and Joint Commission standards.
Advise leaders and employees regarding policies, procedures, and disciplinary actions.
Keep leadership informed of policy changes and provide education related to HR matters as needed.
Protect confidential information and appropriately manage sensitive matters.
Manage a high volume of cases and competing priorities while meeting deadlines.
Work effectively with HR, Legal, Compliance, Risk Management, executive leadership, and clinical and operational leaders.