Manager, Human Resources

UHS•Richmond, VA

About The Position

The Atlantic Region Consolidated Business Office (CBO) provides business office services to affiliated UHS facilities, including appeals and denials management, billing, collections, cash posting, pre-access management, variance resolution, and customer service. The Human Resources Manager in Richmond, Virginia, provides leadership and HR expertise across the CBO, serving as an employee advocate, trusted advisor, change agent, and administrative partner to CBO leadership and staff in a fast-paced, matrixed environment. The role supports employee relations, recruitment and retention, compensation, benefits administration, workers’ compensation, onboarding, orientation, training, employee engagement, policy guidance, and payroll processing as needed. It also serves as a liaison between corporate HR and the CBO to help ensure alignment with corporate policies, practices, and expectations.

Requirements

Bachelor’s degree in Business, Human Resources Management, or a related field from an accredited college or university.
Five to eight years of progressively responsible human resources management experience.
Demonstrated knowledge of federal, state, and local employment laws and regulations.
Proficiency in Microsoft Office applications.
Proficiency with HRIS and LMS systems.
Ability to prioritize, organize, and manage multiple responsibilities in a fast-paced environment.
Strong communication, interpersonal, and relationship-building skills.
Commitment to service excellence and customer-focused support.
Ability to build trust and influence effectively across all organizational levels.
Comfort working in a matrixed organization with diverse stakeholder groups and competing priorities.

Nice To Haves

PHR/SHRM-CP or SPHR/SHRM-SCP certification.
Previous supervisory experience.
Experience in healthcare business office operations.
Experience working in a matrix organization or multi-site environment.
Experience in an environment with a union presence.

Responsibilities

Provide HR leadership and support to CBO leadership and staff across employee relations, recruitment and retention, compensation, benefits administration, and workers’ compensation.
Develop and implement recruitment and selection strategies to attract and retain talent while complying with applicable legal and regulatory requirements.
Partner with the HR Generalist on onboarding new hires and prepare and conduct new employee orientation.
Advise leadership on employee relations matters, including discipline, performance improvement plans, corrective action, and terminations.
Collaborate with the CBO Director to coordinate leadership development and training opportunities for CBO managers.
Plan and coordinate Service Excellence training and employee engagement initiatives.
Communicate benefit information in accordance with corporate policies and procedures and serve as a resource to employees.
Manage workers’ compensation cases and related follow-up.
Liaise between corporate HR and the CBO to ensure alignment with corporate policies, practices, and expectations.
Respond to employee questions about personnel policies, benefits, and other HR-related matters.
Support payroll processing as needed.
Perform other duties as assigned.