Manager, Human Resources

Hard Rock Hotel & Casino Ottawa•Bristol, TN

4d•$76,000 - $111,200

About The Position

Under the direction of the Vice President of Human Resources, the Manager, Human Resources creates the property’s recruitment strategy and oversees a team responsible for attracting and recruiting top-tier, guest-service-oriented team members. The role partners with company leadership and hiring managers to understand staffing needs, develop sourcing strategies, and fill approved requisitions efficiently. It also ensures appropriate Applicant Tracking System usage, mentors recruitment staff, plans hiring events, and works with the Training team to develop department members’ knowledge and skills. The position includes selecting, training, coaching, counseling, appraising, and retaining direct reports in support of the Company’s mission and values. The Manager is expected to follow applicable departmental policies and procedures and support responsible gaming and responsible alcohol service. Duties are typically performed in a professional office setting, with occasional work in operating areas where secondhand smoke and excessive noise may be present. Other duties may be assigned.

Requirements

Bachelor’s degree in Human Resources or a related field, or at least 2 years of Human Resources management experience, or an equivalent combination of training, education, and experience.
High proficiency with an Applicant Tracking System.
At least 1 year of experience with HRIS.
Knowledge of Microsoft Office software, including Word and Excel.
Obtain and maintain all licenses and certifications required by Federal, State, and Virginia Lottery requirements.
Successfully pass a background check.
Be at least 21 years of age.
Be able to work holidays and weekends, as well as flexible shifts.
Ability to research, analyze, comprehend, and act on information and understand the business environment.
Ability to set clear direction for HR staff in support of the strategic plan.
Ability to develop novel approaches to organizational problems and opportunities.
Ability to observe and direct subordinates’ actions.
Ability to make difficult or unpopular decisions that benefit the organization in the short and long term.
Ability to be a strategic, analytical, ethical, and effective motivator.
Skill in developing effective working relationships with management, peers, and subordinates within and outside the department.
Ability to communicate clearly and concisely, orally and in writing.
Ability to establish and maintain effective working relationships with people contacted during work.
Skill in coaching and developing others through effective development activities and clear direction about their roles in achieving business strategy.
Frequently stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
Frequently lift and/or move up to 50 pounds.
Vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Prior Gaming experience is strongly preferred.
Workday experience is preferred.

Responsibilities

Exhibit conduct in accordance with VA Lottery and Hard Rock Hotel and Casino Bristol departmental policies and procedures.
Determine sourcing strategies and resources to drive applicant traffic, and develop creative recruiting ideas to find talent and place qualified applicants.
Partner with Company leadership to understand positions, recruitment needs, and objectives and address challenges.
Cultivate effective relationships with local schools and other recruiting sources.
Stay current with recruiting tools, including social media and candidate retention management capabilities.
Stay abreast of Company initiatives, anticipate recruitment needs and timelines, and communicate relevant information to Recruitment staff.
Follow up regularly with hiring managers to assess recruiting effectiveness and take appropriate action.
Screen and interview candidates and conduct reference checks as necessary.
Fill requisitions promptly with qualified, guest-service-driven candidates and streamline processes from requisition approval to orientation.
Ensure staff use the Applicant Tracking System properly.
Mentor staff, share expertise, and help address difficult recruiting challenges.
Maintain knowledge of Company benefits programs and use that knowledge to attract high-caliber candidates.
Organize and plan hiring events.
Partner with the Training team to develop department members through education, training, coaching, and corrective counseling.
Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Select, train, coach, counsel, appraise, and retain direct reports whose conduct reinforces Company mission and values.
Perform other duties as assigned.