Manager - Human Resources FT

Goodwill San Antonio•San Antonio, TX

18d•$73,906 - $92,377•Onsite

About The Position

Goodwill San Antonio is seeking a Human Resources Manager to provide proactive leadership in benefits administration, leave management, reasonable accommodations, and employee relations support for multiple off-site locations. Reporting to the Director of Human Resources, the position provides professional HR guidance to managers and team members to support effective mission delivery and legal compliance. The role works across benefits, leave and disability administration, employee relations, performance management, training, tuition reimbursement, and HR systems. It also partners with Accounting, Talent Development, and the HRIS Manager and may take on other projects and tasks as requested. The position is based at the Ops Center in San Antonio, Texas, with travel to various Goodwill locations.

Requirements

Bachelor’s degree in business, human resources, psychology, industrial/organizational development, or a related field.
Seven or more years of hands-on experience in employee relations, benefits, leave and compensation administration, and other HR functions in a high-volume workplace.
Current knowledge of employment law.
Proven experience with ADA, FMLA, and accommodation coordination.
Effective interpersonal and empathetic skills.
Strong attention to detail and ability to multitask, meet stringent deadlines, and follow up exceptionally well.
Proficiency with Paycom or other HRIS systems.
Excellent computer skills, including Microsoft Office programs, and strong spreadsheet and analysis skills.
Must be able to meet the physical requirements of the position.
For positions requiring driving, must maintain a valid driver’s license and automobile insurance coverage and be able to travel as needed when driving a personal vehicle for company business.

Nice To Haves

Master’s degree and/or professional HR certification.
Experience in nonprofits and Ability One programs.

Responsibilities

Process and administer leave-of-absence requests and disability paperwork, including medical, personal, disability, and FMLA leave.
Oversee the interactive process for reasonable accommodations.
Partner with Talent Development to facilitate career progression training and mentoring programs, develop and maintain course materials, and ensure participation in required training.
Respond to managers’ and employees’ benefits inquiries about plan provisions, enrollment, status changes, and other general questions.
Supervise editing and publishing the weekly newsletter.
Assist the Director with investigations of internal complaints and concerns, including policy or code-of-conduct violations, working conditions, corrective actions, and employee or applicant concerns.
Develop user procedures, checklists, guidelines, and documentation, including presentations, manuals, job aids, process documentation, and communications.
Provide day-to-day performance management guidance to all levels of management and oversee the performance appraisal process.
Review and resolve issues and inquiries from team members and management regarding policy interpretation and procedures.
Create and maintain documentation for employee relations cases using Goodwill resources and tools.
Partner with Accounting to collect benefit arrears from team members on leave.
Administer the tuition reimbursement program.
Work with the HRIS Manager to assess and maintain HR system functionality, information input, and transaction workflows across system modules, including pre-employment, onboarding, benefits, timekeeping and payroll interfaces, HR transactions, compensation, performance management, compliance reporting, and exit processing.
Advise on internal transfers and corrective actions in accordance with organizational policies and applicable laws.
Maintain knowledge of workplace legal requirements to reduce legal risk and ensure regulatory compliance.
Complete other projects and tasks as requested.