Manager Housekeeping
About The Position
HGV is seeking a Housekeeping Manager to lead the housekeeping department and ensure compliance with operational and quality standards while delivering superior service to guests and owners. The role includes coordinating departmental team members and assignments, maintaining a positive and collaborative work environment, inspecting units for cleanliness, and coordinating with third-party housekeeping providers to meet brand standards. The manager also supports employee hiring, supervision, orientation, and training; helps maintain a continuous cleaning plan across the property; and investigates accidents and initiates reports. Other duties and special projects may be assigned. The position is based at a resort in Dennis Port, Massachusetts, with 121 rooms beside a private beach. The stated pay is $57,000 annually.
Requirements
- High school diploma or GED.
- Strong leadership capabilities, including the ability to empower, develop, inspire, and engage staff in a positive manner that produces business results.
- Ability to communicate effectively in writing and verbally, build and maintain positive relationships, and negotiate internally and externally.
- 3–5 years of related experience.
- At least 2 years of supervisory experience.
Nice To Haves
- Previous experience working in a hotel or resort.
Responsibilities
- Lead the housekeeping team and foster a positive work environment.
- Act as the department lead and manage and coordinate team members and their work assignments.
- Maintain a positive, collaborative work environment between staff and management.
- Routinely inspect units to ensure they meet cleanliness standards.
- Orient and train employees on departmental and position procedures and functions.
- Coordinate with third-party housekeeping providers to ensure brand standards are met.
- Help maintain a continuous, forward-thinking cleaning plan so all property areas are cleaned.
- Assist with hiring, supervising, adapting, and training staff.
- Investigate accidents and initiate accident reports.
- Perform other duties and special projects as assigned.
Benefits
- Medical, dental, and vision coverage options.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation and paid sick days.
- Employee Assistance Program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
