Manager, Hospitality (Cape Canaveral)

SpaceX • Cape Canaveral, FL

10d • Onsite

About The Position

The Hospitality Manager oversees SpaceX’s Cape Canaveral food and customer service operations, serving employees, customers, government partners, potential clients, and visitors. The role manages food and beverage offerings across multiple outlets and catering locations, developing and implementing customer service standards, strategies, and training programs in a 24/7 multi-outlet environment. The manager monitors and motivates staff, engages with customers, and facilitates communication across sites.

The role includes hiring, onboarding, scheduling, payroll, and developing talent while ensuring staff complete mandatory company training. The Hospitality Manager is accountable for hospitality operations, quality food and beverage service, a professional and welcoming environment, food safety and regulatory compliance, team productivity, product quality, inventory, financial performance, and vendor relationships. The position requires travel to SpaceX locations for mission-critical projects, extended hours, and weekend availability.

Requirements

• High school diploma or equivalency certificate.
• 10+ years of food service industry experience.
• 5+ years of leadership experience.
• Willingness to travel to various SpaceX locations for mission-critical projects.
• Availability to work extended hours and weekends.
• Must have or obtain FL ServeSafe Certification; training is provided internally as needed.
• Valid state-issued driver’s license.
• Must meet the stated U.S. Government export-control eligibility requirements or be eligible to obtain required authorizations.

Nice To Haves

• 7+ years of leadership experience within the food service industry.
• Experience opening new operations and/or creating operational procedures from the ground up.
• Understanding of managing a team in fine dining, upscale, casual, and quick-service restaurants.
• Advanced interpersonal, oral, and written communication skills.
• Advanced time-management skills.
• Advanced understanding of food safety and sanitation practices.
• Advanced knowledge of food service systems, ordering, and inventory.
• Proficient computer skills, including Microsoft Office.
• Proficient knowledge of allergen identification and dietary restrictions.
• Proficient knowledge of beverage service, including beer, wine, and spirits.
• High level of professionalism.
• Experience in a corporate environment.
• Proficient knowledge of HR best practices.
• Experience leading groups of 25 or more staff members.

Responsibilities

• Establish and drive standards for hospitality operations and guest interactions.
• Lead the development and execution of new services, offerings, and training programs.
• Direct and optimize day-to-day operations of multiple food service outlets and catering locations.
• Build and lead a high-performing team by managing supervisors and direct reports, including strategic hiring, performance management, talent development, succession planning, and fostering accountability and growth.
• Collaborate on organizing and coordinating events, including large onsite and offsite gatherings and catering requests.
• Enforce food safety, sanitation, and workplace safety standards, ensure regulatory compliance, and cultivate a proactive safety culture across locations.
• Develop and implement systems and processes to optimize team productivity, time management, and resource allocation.
• Design, implement, and evaluate training programs focused on customer service, menu knowledge, allergens, and nutritional awareness; create scalable materials and measure training impact.
• Own product quality, consistency, and inventory management across outlets by establishing quality control systems, monitoring metrics, reducing waste, and improving service and menu execution.
• Manage departmental financial performance, including P&L, budgeting, forecasting, labor and inventory cost control, sales analysis, and reporting; identify profitability and efficiency improvements.
• Build and manage vendor relationships, negotiate contracts, monitor performance, resolve issues, and improve quality, cost, and reliability.
• Hire, onboard, schedule, and manage payroll for staff, and ensure completion of mandatory company training.
• Travel to various SpaceX locations for mission-critical projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED