Manager, Global Business Office

Ford • Dearborn, MI

34d • Hybrid

About The Position

The Manager, Global Business Office serves within Ford Customer Service Division’s (FCSD) Business Office, which supports governance for the FCSD Vice President and broader leadership team. This high-profile role helps shape how FCSD communicates its priorities and progress as it grows its parts, service, accessories, and customer ownership experience businesses. The manager supports strategic priorities, executive-level reporting, and leadership alignment by turning complex information into clear, actionable insights and compelling narratives.

As a Business Office Manager at the LL6 Ford leadership level, the role contributes to the cadence, content, and communications that keep FCSD leadership aligned and accountable. It offers cross-functional visibility and access to senior-level decision-making. The position also helps modernize Business Office processes using AI agents, Copilot, LLMs, and other Microsoft digital tools. This is a hybrid position requiring onsite work four or more days per week.

Requirements

• Bachelor’s degree in business, data analytics and presentation, finance, economics, or a related field.
• Five years of progressive experience supporting senior leadership and influencing decision-making.
• Relevant leadership experience, including leading cross-functional work, managing senior stakeholder expectations, and delivering results in a complex business.
• Excellent written and verbal communication skills, including the ability to communicate effectively with executive-level audiences.
• Ability to craft compelling narratives, synthesize complex information, and tailor communications to different audiences.
• Advanced proficiency in Microsoft Office Suite, particularly PowerPoint for executive presentations and SharePoint administration.
• Ability to translate detailed information into clear, concise, actionable insights and see the big picture.
• Proactive, results-oriented approach and strong attention to detail.
• Ability to work independently and manage multiple priorities and deadlines.
• Ability to influence without authority and build strong working relationships with colleagues at all levels.

Nice To Haves

• Master’s degree; MBA preferred.
• Prior experience in Finance, Chief of Staff, Business Office, or FP&A-related roles.
• Prior experience or strong working knowledge of automotive aftermarket business operations, including parts, service, accessories, dealer-facing processes, or related performance metrics.
• Solid understanding of financial principles and concepts.
• Corporate presentations experience.

Responsibilities

• Support monthly and quarterly reporting for FCSD Business Office objectives and KPIs, ensuring alignment with FCSD strategic priorities.
• Manage the development and monitoring of strategic initiatives and related metrics across FCSD business teams.
• Partner with FCSD Finance to accurately represent business performance.
• Lead preparation and coordination of compelling, visually appealing, data-driven presentations for FCSD leadership forums, including monthly Business Operations Reviews, monthly FCSD Governance Meetings, and ad hoc executive reviews.
• Prepare external-facing presentation materials for forums such as the Global Dealer Roundtable, National Dealer Meeting, and supplier engagement events, including scripts, voiceover comments, and presentation design.
• Help manage the FCSD governance calendar in coordination with FCSD teams and the VP’s Executive Assistant.
• Oversee weekly OCM meeting materials and updates for the VP and direct reports.
• Manage the FCSD Business Office SharePoint site and keep it organized, current, and user-friendly.
• Support Business Office internal controls and ISO audit requirements.
• Lead and contribute to strategic projects and initiatives as needed.
• Oversee Business Office meetings, team events, and offsites, including agendas, logistics, and communications.
• Apply AI agents, Copilot, LLMs, and other Microsoft digital tools to streamline processes, improve productivity, and modernize Business Office operations.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized backup child care.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager