Business Office Manager

Indian Health Service • Warm Springs, OR

9d

About The Position

The Business Office Manager directs a program that identifies, tracks, bills, and collects payments from third-party health plan carriers for inpatient and outpatient clients to recover maximum reimbursement. The role provides technical expertise to subordinate staff who determine the availability and type of alternate resources for Contract Health referrals and available Medicare and Medicaid funds for upper management.

The manager ensures health insurance information is captured for all patients by interviewing patients, using questionnaires, reviewing release information, making insurance inquiries, and contacting alternate resources for claim information. The position also performs supervisory duties, including coordinating and distributing workloads among accounting technicians, billing technicians, and patient registration clerks; teaching and training employees; conducting annual appraisals; approving leave; counseling employees; and keeping employees informed of changes.

A REAL ID will be required beginning May 7, 2025. The position requires U.S. citizenship, successful completion of employment verification and a federal background investigation, and a financial suitability review. A one-year supervisory or managerial probationary period may be required. A one-year service agreement is required if recruitment or relocation incentives are authorized. No education requirements are listed.

Requirements

• At least one year of specialized experience equivalent to at least the next lower Federal service grade level.
• Specialized experience must include work such as supervisory experience in healthcare financing and third-party collections or reimbursement; knowledge of reimbursable insurance procedures and requirements, including interpreting individual and group health plan provisions; or administrative experience in a healthcare setting involving comprehensive medical records management and health information handling.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Successfully pass E-Verify employment verification.
• Successfully complete a federal background investigation.
• Meet the financial suitability requirements, including demonstrating financial responsibility and satisfying legal financial obligations.
• Federal competitive-service merit promotion candidates must have completed one year at the next lower grade level; this requirement does not apply under the Excepted Service Examining Plan.
• Meet all qualification requirements within 30 days of the announcement closing date.
• Set up direct deposit for payroll.
• A REAL ID will be required beginning May 7, 2025.
• Applicants must complete required background investigation forms within five calendar days of issuance of instructions.

Responsibilities

• Direct a program to identify, track, bill, and collect from third-party health plan carriers for inpatient and outpatient clients.
• Provide technical expertise to staff determining alternate resources for Contract Health referrals and available Medicare and Medicaid funds.
• Ensure patient health insurance information is captured through interviews, questionnaires, review of release information, insurance inquiries, and contact with alternate resources for claim information.
• Coordinate and distribute workloads among accounting technicians, billing technicians, and patient registration clerks.
• Teach and train employees.
• Perform annual employee appraisals.
• Approve employee leave and counsel employees.
• Keep employees informed of changes.

Benefits

• Federal annual leave accrual of 4, 6, or 8 hours per pay period, based on years of Federal service.
• IHS may credit newly appointed Federal employees for directly related prior non-Federal experience or active-duty uniformed military service when determining annual leave accrual.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed