Manager, Fulfillment
About The Position
The Manager, Fulfillment supervises order processing, administration, and shipping operations to ensure orders are fulfilled smoothly, efficiently, and in line with customer service standards. The role oversees a team and coordinates order preparation and delivery, inventory levels, capacity planning, and demand analysis to support operational effectiveness and customer satisfaction. The manager works with third-party vendors, monitors order backlogs, maintains operational records, reviews performance with the team, and identifies process improvements. The position also supports compliance and quality standards through accurate documentation.
Requirements
- Ability to guide and motivate a team of entry-level professionals.
- Knowledge of inventory management and maintaining optimal inventory levels.
- Focus on customer satisfaction and service standards.
- Ability to prepare and interpret volume and demand planning analyses.
- Ability to coordinate with external partners and vendors.
- Competency in resolving operational issues efficiently.
- Strong verbal and written communication skills for team and vendor interactions.
- Ability to identify and implement operational process improvements.
Responsibilities
- Supervise daily order processing activities to ensure timely and accurate fulfillment.
- Oversee order preparation and shipping while maintaining customer service standards.
- Develop and implement capacity plans for build-to-stock and build-to-order environments.
- Maintain inventory levels to support operations and minimize costs.
- Coordinate with third-party vendors to support order flow and resolve issues.
- Prepare volume and demand planning analyses using internal and external data.
- Monitor order backlogs and ensure timely resolution.
- Maintain accurate operational records and documents to support compliance and quality standards.
- Conduct regular team meetings to review performance metrics and provide feedback.
- Identify and execute process improvements to enhance operational efficiency.
Benefits
- Medical, dental, and vision plans
- 401(k)
- Flexible spending account (FSA) and health savings account (HSA)
- Commuter benefits
- Tuition assistance plan
- Vacation and sick time
- Paid parental leave
- Bonus eligibility
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
