Manager, Fulfillment

Wolters Kluwer•Boston, MA

10d

About The Position

The Manager, Fulfillment oversees order processing and delivery operations, supervising a team responsible for order entry, administration, and shipping. The role coordinates fulfillment activities to support customer satisfaction and operational effectiveness, including inventory management, capacity planning, demand analysis, vendor coordination, and order backlog resolution. The manager also maintains accurate operational records, reviews team performance, and identifies process improvements. Wolters Kluwer describes itself as a global provider of professional information services combining domain knowledge, technology, content, and services. The company offers growth opportunities, professional development, a supportive team environment, and a range of benefits. The position is eligible for a bonus, and the stated compensation range is $72,800 to $127,100 USD, with actual offers influenced by factors including skills, experience, and hiring location.

Requirements

Ability to guide and motivate a team of entry-level professionals.
Knowledge of maintaining optimal inventory levels.
Focus on customer satisfaction and service standards.
Ability to prepare and interpret volume and demand planning analyses.
Ability to coordinate with external partners and vendors.
Competency in efficiently resolving operational issues.
Strong verbal and written communication skills for interactions with team members and vendors.
Ability to identify and implement operational process improvements.

Responsibilities

Supervise daily order processing activities to ensure timely and accurate fulfillment.
Oversee order preparation and shipping while maintaining customer service standards.
Develop and implement capacity plans for build-to-stock and build-to-order environments.
Maintain inventory levels to support operations and minimize costs.
Coordinate with third-party vendors to facilitate order flow and resolve issues.
Prepare volume and demand planning analyses using internal and external data.
Monitor order backlogs and ensure timely resolution.
Maintain accurate records and operational documents supporting compliance and quality standards.
Conduct team meetings to review performance metrics and provide feedback.
Identify and implement process improvements to enhance operational efficiency.