Manager, Field Sales

Cable One•Anniston, MS

About The Position

At Cable One and its family of brands, the Manager, Field Sales supports efforts to improve the customer experience and is responsible for meeting or exceeding budgeted headcount and sales goals. This role leads Residential Connectivity Sales Supervisors and their teams, builds an energetic and effective sales organization, and develops employees’ skills. Work allocation is approximately 30% fieldwork and 70% office work. The manager oversees staffing and employee matters, including selection, training, development, performance evaluation, discipline, termination, and recommendations concerning salary or status changes. The role sets clear expectations, holds employees accountable fairly and consistently, identifies training gaps, and develops plans to address them. It also uses reporting and analytics to support business decisions and collaborates with other departments and support teams. Responsibilities include coaching to and following the company sales process, communicating territory assignments, monitoring payroll and commission approvals, completing sales administration, maintaining detailed knowledge of products and their value propositions, and staying informed about the marketplace and competition. The role maintains professional relationships with customers, business partners, and coworkers, prepares reports as needed, and performs other duties requested by leadership. The position involves both field and office work, travel as required, work outside in varying seasons and inclement weather, and non-traditional hours such as evenings and weekends. Cable One describes its workplace as focused on health and wellness, work/life balance, respect for communities, and inclusion. Sparklight is an equal opportunity employer.

Requirements

Ability to read, write, speak, and understand English.
Excellent communication, interpersonal, and organizational skills.
Strong technical and computer skills.
Ability to travel to and from assigned territories and company facilities, including during inclement weather, using a reliable personal vehicle.
Ability to work outside for extended periods in any season and during inclement weather.
Familiarity with computer operating systems, consumer and commercial communications devices, and computer software applications.
Ability to work non-traditional hours, including evenings and weekends.
Valid driver’s license, satisfactory driving record under company standards, and auto insurance.
Ability to complete documentation accurately.
Bachelor’s degree in business or marketing, or equivalent work experience.
At least 5 years of outside residential sales or related work experience.

Nice To Haves

Knowledge of direct sales practices.
Experience educating consumers about products and services.
Knowledge of cable or telecommunications services.
At least 0.5 years of sales supervisory experience.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Meet and exceed budgeted headcount and sales goals.
Lead Residential Connectivity Sales Supervisors and their teams.
Manage employee matters, including selection, training, development, performance evaluation, discipline, termination, and salary or status change recommendations.
Set clear expectations and hold employees accountable consistently and fairly.
Guide and develop supervisors and their teams, identify knowledge and training gaps, and create plans to address them.
Use reporting and analytics to drive and support business decisions.
Collaborate with other departments and support teams to achieve goals and objectives.
Coach to and follow the Cable One and family brands sales process.
Communicate territory assignments to Residential Connectivity Sales Supervisors.
Monitor payroll and ensure timely, accurate approval of commission payments.
Complete administrative tasks related to sales activities and ensure the team does the same.
Maintain detailed understanding of product offerings and value propositions in assigned markets.
Maintain current knowledge of the marketplace and competition and positive, professional relationships with customers, business partners, and coworkers.
Prepare reports as needed and perform other duties requested by leadership.

Benefits

Medical, dental, and vision plans available from the start of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal or sick days.
401(k) with 100% company match, beginning on the first day of service and matching up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Up to $75 per month toward cable and internet services.
Annual community support for organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.