Manager, Field Enablement

MDVIP • Remote,

6d

About The Position

The Manager of Field Enablement leads and continuously evolves MDVIP’s Field Enablement function as part of the Success Management team. The role shapes and executes the strategy, operating model, governance processes, tools, training, insights, and communications that enable Success Managers (SMs) to deliver a consistent, high-value experience to affiliated physicians.

The Manager serves as a bridge between SM field teams and broader departments—including Practice Success Operations, SM Training, Marketing, Product, Technology, Customer Service, Medical Office, and Legal & Compliance. The role equips SMs with value messaging, data-driven insights, best practices, standardized communication tools, and action-planning capabilities to improve physician satisfaction, engagement, retention, and growth.

The position owns the field enablement strategy and roadmap, affiliate action-planning framework, value messaging resources, physician insights and best-practices program, and enablement tools and playbooks. It establishes and monitors KPIs and reporting frameworks, evaluates program effectiveness and business outcomes, and uses field feedback and insights to continuously improve enablement programs and tools. The Manager also leads cross-functional working groups and presents performance, recommendations, and strategic opportunities to executive leadership.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Marketing, Communications, Organizational Development, or a related field.
• At least 5 years of progressive experience in field enablement, sales enablement, customer success, physician relations, account management, practice operations, healthcare operations, or related functions.
• At least 2 years of experience building and leading programs, teams, or enterprise initiatives.
• Demonstrated experience designing operating models, governance structures, and business processes.
• Experience developing training and socialization programs, toolkits, playbooks, and communication strategies and programs.
• Strong cross-functional project-management skills and ability to drive implementation of initiatives in complex organizations.
• Strong analytical and problem-solving capabilities.
• Proven ability to translate data into actionable business insights.
• Experience working with CRM, AI tools, reporting tools, and business performance metrics.

Responsibilities

• Own and lead the overall Success Manager Field Enablement strategy and roadmap; establish annual objectives, success measures, and improvement initiatives.
• Manage and improve governance and end-to-end processes to balance organizational communication and initiative needs with Success Managers’ responsibilities and capacity.
• Partner with internal stakeholders to support earlier planning of affiliate and Success Manager activation calendars.
• Present enablement performance, recommendations, and strategic opportunities to executive leadership.
• Identify opportunities to improve the Field Enablement operating model and implement solutions with cross-functional partners.
• Own the affiliate action-planning framework and create action-tracking processes linked to affiliate business plans and corporate KPIs.
• Partner with Training to ensure Success Managers are trained and socialized on planning, tracking, and executing affiliate improvement initiatives.
• Partner with Technology to improve platforms supporting Success Manager planning, workflows, reporting, and accountability.
• Translate MDVIP’s value proposition into a framework Success Managers can use and ensure physician-facing materials meet quality, consistency, branding, and messaging standards.
• Partner with Marketing and other departments to translate initiatives into field-ready materials; develop and refine physician engagement tools, messaging strategies, conversation guides, and playbooks.
• Equip Success Managers for high-stakes affiliate conversations concerning retention, growth, pricing, operational challenges, and satisfaction concerns.
• Gather feedback from the field and affiliates and share it with Brand Marketing and executive leadership to refine value messaging.
• Establish a program to gather Success Manager insights and trends affecting physician satisfaction, member retention, engagement, and network performance.
• Capture, package, and distribute aggregated insights and best practices from high-performing affiliates; create recurring insight reports, dashboards, and field intelligence communications.
• Design and govern Success Manager playbooks, tools, and methodologies that standardize affiliate engagement, opportunity identification, growth, and retention practices.
• Partner with Training to develop engaging, frictionless formats and mechanisms for field training and socialization.
• Assess field effectiveness and capability gaps, using feedback to refine playbooks, tools, communications, and enablement programs.
• Work with cross-functional teams to translate complex programs, processes, and value propositions into practical field-facing guidance and resources.
• Align stakeholders around field priorities, communication plans, enablement needs, and performance improvement initiatives; lead cross-functional working groups and governance forums.
• Define and monitor Field Enablement KPIs and build reporting frameworks to measure adoption, effectiveness, and business outcomes.
• Evaluate impact on physician satisfaction and retention, affiliate engagement, member retention, Success Manager productivity, training effectiveness, and strategic initiative adoption.
• Use insights and feedback to continuously improve enablement programs and tools.

Benefits

• Competitive compensation, including an attractive base salary and performance-based incentives for eligible roles.
• Health, dental, and vision insurance.
• Retirement plans.
• Ongoing training and leadership development programs.
• A collaborative work environment recognized as a Great Place to Work®.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager