Manager Facilities

La Senza•Columbus, OH

16d

About The Position

The Manager, Facilities is the facilities leader for retail in North America, overseeing core repair and maintenance duties and managing facilities processes, preventative maintenance, and program development. This hands-on role combines strategy and execution, including building scalable processes and handling tactical deliverables, maintenance emergencies, and day-to-day ticket management. The role oversees facility maintenance, repair, and improvement; vendor and service-provider relationships; budgeting and forecasting; regulatory compliance and safety; long-term facilities planning; emergency preparedness; and sustainable operations. It also serves as the primary contact for facilities inquiries, manages invoices and payments, tracks performance metrics, and leads complex projects such as disaster recovery, renovations, relocations, and new store openings. The manager may have one or more direct reports to hire, coach, lead, and develop.

Requirements

At least 5 years of experience in facilities management or a related field.
Strong understanding of facilities maintenance, building systems, and safety regulations.
Proficiency in facilities management software and Microsoft Office Suite.
Demonstrated ability to operate independently in a lean environment.
Ability to influence across all levels of the business.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
High level of integrity and discretion.

Nice To Haves

Bachelor’s degree in Facility Management, Business Administration, Engineering, or a related field is preferred.
Facilities Management Professional (FMP) or Certified Facility Manager (CFM) certification is a plus.

Responsibilities

Oversee maintenance, repair, and improvement of facilities, including HVAC, electrical, plumbing, and other systems.
Manage service contracts and vendors to ensure high-quality services.
Develop and manage the facilities budget, forecast and track expenses, and identify cost-saving opportunities without compromising quality or safety.
Ensure facilities comply with health, safety, and environmental regulations; implement training programs and conduct inspections to identify and resolve potential hazards.
Develop and implement long-term facilities plans aligned with organizational goals, and participate in space planning, renovations, and expansions.
Establish and maintain emergency response plans, including after-hours coverage strategy, evacuation procedures, and disaster recovery strategies; coordinate drills and ensure team members are trained.
Promote energy-saving practices and sustainable operations, and identify and implement environmentally responsible initiatives.
Negotiate contracts and manage relationships with service providers, contractors, and suppliers; ensure service level agreements are met and evaluate performance regularly.
Serve as the primary point of contact for facilities-related inquiries and communicate about issues, solutions, and developments.
Apply working knowledge of lease terms, common area maintenance, and blueprints.
Receive, verify, and process invoices and payments for services rendered in accordance with payment terms and accounting procedures.
Develop and enforce facilities processes, procedures, and policies with vendors, trades, sites, and leaders; adhere to department and company standards, operating procedures, and safety requirements.
Measure and report key performance metrics for expenses, response time, ticket resolution, and call center indicators.
Manage complex projects, including disaster recovery, renovations, relocations, new store openings, and special assignments.
Hire, coach, lead, and develop one or more direct reports, as applicable.