Facilities Manager

JLL • New York, NY

8d • $140,000 - $154,000 • Onsite

About The Position

JLL is seeking an experienced, client-focused Facilities Manager to oversee operations at a Class A commercial office building in New York City supporting a premier financial institution. The role is responsible for delivering an exceptional workplace experience while maintaining operational excellence, regulatory compliance, financial performance, and high-quality service. The successful candidate will bring strong financial and stakeholder-management skills and lead vendors, facilities personnel, and cross-functional teams in a fast-paced, highly regulated environment.

The position includes oversight of building operations and engineering systems, preventive and corrective maintenance, budgets and capital projects, vendor performance, compliance and risk, client relationships, workplace services, and emergency preparedness. The Facilities Manager serves as the primary contact for client stakeholders and provides executive-level reporting on operational performance, financials, projects, and risks. The role is on-site in New York, NY, with a schedule of 7:00 AM to 4:00 PM, Monday through Friday, plus occasional quarterly inspections at 5:00 AM. The estimated annual compensation range is $140,000–$154,000. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Business, Real Estate, or a related field, or equivalent of 8–10+ years of Facilities Management experience.
• Experience managing Class A commercial office buildings.
• Strong understanding of building operations and engineering systems.
• Proven experience managing operating budgets and financial reporting.
• Experience managing capital improvement projects.
• Strong knowledge of preventive maintenance programs.
• Demonstrated success managing multiple vendors and service contracts.
• Experience working in highly regulated and compliance-driven environments.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills.
• Proficiency with Microsoft Office Suite, CMMS platforms, and financial management systems.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience supporting financial institutions, investment banks, hedge funds, law firms, or other high-profile corporate environments.
• New York City commercial real estate experience.
• Experience supporting trading floors or mission-critical facilities.
• IFMA, BOMI, FMP, CFM, or RPA designation.
• OSHA 30 certification.
• Knowledge of NYC Local Laws and building compliance requirements.
• Experience with IWMS/CMMS platforms.

Responsibilities

• Manage the day-to-day operations of a Class A commercial office building and ensure safe, efficient operation in accordance with client expectations and contractual obligations.
• Oversee preventive maintenance programs and ensure corrective maintenance activities are completed.
• Partner with the Engineering team to help manage HVAC, electrical, plumbing, life safety, vertical transportation, lighting, and critical infrastructure systems.
• Coordinate after-hours work, user requests, shutdowns, emergency management, and business continuity planning.
• Support operational readiness for executive events, client meetings, and high-profile functions.
• Manage operating budgets, forecasts, accruals, and variance reporting; review and approve invoices in accordance with procurement policies.
• Identify cost savings, operational efficiencies, and process improvements; prepare business cases and ROI analyses for capital improvements and operational initiatives.
• Track capital projects and operating expenses against financial targets and partner with sourcing and procurement teams on RFPs and contract negotiations.
• Ensure compliance with federal, state, local, and NYC-specific regulations; manage vendor compliance documents, insurance requirements, permits, and safety certifications.
• Coordinate regulatory inspections and corrective actions, and maintain audit-ready operational records and documentation.
• Support emergency preparedness, business continuity, life safety drills, and incident management.
• Serve as the primary point of contact for client stakeholders; build trusted relationships through proactive communication and service delivery.
• Provide executive-level reporting on operational performance, KPIs, financials, projects, and risks; anticipate client needs and recommend workplace solutions.
• Lead and manage integrated service providers, including janitorial, landscaping, pest control, vertical transportation, fire life safety, and specialty contractors; conduct vendor performance reviews and KPI assessments.
• Lead and develop facilities personnel and vendor teams, promote accountability and collaboration, and coach team members through performance management and professional development.
• Champion a hospitality-first approach and maintain high standards in executive spaces, conference centers, pantries, common areas, and amenity spaces.
• Coordinate workplace services and partner with Workplace Experience, Events, Security, Engineering, and Food Services teams to support employee and visitor experiences.
• Promote operational excellence through standardization and best practices, and meet client satisfaction, compliance, budget, operational KPI, and continuous-improvement objectives.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager