Manager - Event Operations (Incentives)

ITA Group Inc•West Des Moines, IA

About The Position

The Manager - Event Operations leads and manages the Event Operations Program Management teams and is responsible for delivering events that meet or exceed client expectations. The Manager is responsible for existing customer relationships managed by the internal team and works closely with pre-sell to renew existing programs and ensure new client programs are onboarded smoothly and seamlessly.

Requirements

Bachelor’s degree in Business or a related field.
At least seven years of experience with ITA Group or comparable responsibility at another company; event management experience is preferred.
Effective interpersonal skills and the ability to supervise employees.
Strong written and verbal communication skills.
Solid business acumen and a positive, professional attitude.
Strong problem-solving and decision-making skills, with an emphasis on solution development.
Proven ability to demonstrate urgency, ownership, and accountability.
Ability to build trusting relationships internally and externally.
Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
Ability to consider alternatives and weigh risks and rewards before making decisions.
Ability to make timely, sound decisions that lead to positive business results.
Ability to take and give direction appropriately.
Ability to travel as needed on behalf of the company.
Ability to work the time necessary to complete projects or meet deadlines.
Ability to maintain confidentiality regarding salary and personnel issues.

Nice To Haves

Event management experience.
Customer service experience in a service-related industry.

Responsibilities

Lead and manage the Event Operations Program Management teams.
Deliver events that meet or exceed client expectations.
Manage existing customer relationships handled by the internal team.
Work closely with pre-sell to renew existing programs.
Ensure successful, smooth onboarding of new client programs.
Supervise employees, communicate position accountabilities and performance expectations, and assess and provide performance feedback.
Develop and conduct client presentations and training programs.
Promote team effectiveness, teamwork, and collaboration.
Support team members' development and maximize team talent through recruitment, retention, and embracing diversity.
Listen to, understand, and respond to internal and external customers' needs in a timely manner.
Travel as needed on behalf of the company.
Work the time necessary to complete projects or meet deadlines.
Maintain confidentiality regarding salary and personnel issues.