Manager, Enterprise Fleet Support

Path Robotics • Columbus, OH

6d

About The Position

The Manager, Enterprise Fleet Support owns enterprise support on customer floors. The role leads Fleet Techs who operate cells, troubleshoot hardware and software, and staff 4-arm and tank-style cells when customers need support. The manager sets staffing, rotations, and travel across customer sites; establishes on-floor troubleshooting standards; and staffs cells directly when contracted. The role also hires, onboards, and certifies Fleet Techs, builds a skills ladder from Fleet Tech to Lead, partners with Customer Success Managers on account needs and with the Fleet Maintenance Manager on preventive maintenance and safety, and reports floor metrics such as uptime, response time, and repeat issues into Performance Transparency.

The position requires field service or manufacturing operations experience with automation equipment, management of distributed technician teams, and the ability to work on a weld floor and coach robotic-cell troubleshooting. It also requires scaling teams through hiring, certification, and multi-site scheduling, as well as communicating effectively with customers, including plant managers. The role will help define processes as the organization grows.

The position may support work under U.S. Government contracts and requires compliance with applicable federal regulations, including FAR and DFARS where applicable. It may involve access to export-controlled information subject to ITAR and/or EAR, and handling Controlled Unclassified Information (CUI). Candidates must be able to comply with applicable U.S. export-control regulations, which may include meeting the definition of a U.S. Person where required. Employment may be contingent on a background check consistent with applicable requirements.

Requirements

• At least 7 years of experience in field service or manufacturing operations for automation equipment.
• At least 3 years of experience managing distributed technician teams.
• Comfort working on a weld floor and sufficient understanding of robotic cell operation to coach troubleshooting.
• Demonstrated ability to scale a team quickly through hiring pipelines, certification programs, and multi-site scheduling.
• Customer-facing presence and ability to handle an in-person plant manager escalation.
• Comfort operating in a fast-growing organization and helping define processes as the team scales.
• Ability to comply with applicable U.S. export-control regulations, which may include meeting the definition of a U.S. Person where required.
• Adherence to company and federal data protection and confidentiality standards for any Controlled Unclassified Information handled.
• Successful completion of a background check may be required, consistent with applicable requirements.

Responsibilities

• Lead the 4 Arm Lead, TC (2/1 Arm) Lead, and UP Specialized Lead; set staffing, rotations, and travel across customer sites.
• Own on-floor troubleshooting standards, including basic hardware and software swaps and escalation to Mission Control or Engineering.
• Staff cells directly when contracted, especially 4-arm and tank-like cells.
• Hire, onboard, and certify Fleet Techs; define the skills ladder from Fleet Tech to Lead.
• Partner with CSMs on each account's floor reality and with the Fleet Maintenance Manager on preventive maintenance and safety.
• Report floor metrics, including uptime, response time, and repeat issues, into Performance Transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed