Fleet Systems Support Manager

GFL Environmental Inc.•Dallas, TX

About The Position

GFL is seeking a proactive, tech-savvy Fleet Maintenance Systems Specialist to lead implementation, training, and operational support for M5 maintenance software across multiple locations. The role serves as the primary subject matter expert for M5, bridging IT and fleet operations. It includes managing system upgrades, training staff on the system and mobile/tablet rollouts, tracking inventory, maintaining accurate fleet asset data, supporting month-end financial forecasting, managing applicable telematics integrations, and preparing reporting for the Area Fleet Director. The position also supports acquisition-related system installations and training, maintenance teams’ operational processes, inventory controls, and reporting for controllers and senior management. After-hours support and travel across North America may be required or preferred as described in the posting.

Requirements

1–3 years of experience working with process or functional owners and providing second-level operational support for large business applications.
Demonstrated ability to learn and adapt, understand business use of systems, and suggest improvements.
Strong knowledge of the M5 maintenance system.
Self-starter who is results-driven and able to prioritize and complete tasks on time with minimal guidance; proactive, dependable, and positive.
Flexibility to provide after-hours support.
Post-secondary degree, diploma, or equivalent experience.
High aptitude in business analysis, integration, testing, data management, and end-to-end process facilitation.
Introductory knowledge of fleet maintenance, inventory management, and work orders.
Solid understanding of Microsoft Windows operating systems and IIS, Active Directory, and Citrix.
Solid understanding of networking fundamentals.
Excellent Excel and data manipulation skills.
Experience supporting application hardware peripherals such as barcode printers and tablets.
Valid work authorization in the country where the job is located; GFL does not provide visa sponsorship.

Nice To Haves

Experience supporting remote locations across multiple time zones.
Experience with TMT/TMW Suite, Assetworks M5, Geotab, SOTI, Fleetmind, Ivanti, or Dossier software.
French or Spanish language skills.
Ability and willingness to travel anywhere in North America at short notice.

Responsibilities

Assist with implementation and upgrades of the M5 maintenance software in coordination with IT and business operations.
Serve as the M5 maintenance system subject matter expert and provide training and support before, during, and after implementation, including tablet training.
Assist sites with closing repair orders and recording meter readings as needed.
Work with the Area Fleet Director to monitor M5 use, participation, preventive maintenance compliance, and meter-update compliance.
Assist sites with ETS and M5 coding-related issues.
Work with maintenance teams to track and promote warranty participation.
Support month-end close and forecasting processes and train maintenance teams on them.
Review the Area forecast before submission and discuss variances with the Area Fleet Director.
Manage the Geotab system where applicable.
Support post-close acquisition activities by coordinating installation and training for M5, Geotab, and Lytx, as applicable.
Maintain fleet accuracy in M5 by managing asset transfers, retirements, and in-service dates; compare actual fleet counts with M5 records.
Help maintenance teams maintain accurate M5 unit information, including VINs, body types, fuel types, lines of business, and parking locations.
Coordinate and support inventory counts, troubleshoot count issues, and provide area variance summaries as requested.
Update licensing and registration information in M5 upon renewal.
Conduct lines-of-business audits with local site staff, fleet/general/operations managers, and controllers.
Prepare ad hoc reports for the Area Fleet Director.
Run month-end inventory usage and balance reports for the Area for the controller group’s centralized repair and maintenance close.
Monitor the appearance and organization of parts rooms and assist with maintaining them.
Gather and consolidate data from sources such as M5 and scorecards to support Fleet Director reporting to senior management and regular calls with maintenance managers.