Fleet Systems Support Manager

GFL Environmental•Dallas, TX

About The Position

The Fleet Systems Support Manager leads implementation, training, and operational support for the M5 maintenance software across multiple locations. The role serves as the primary subject matter expert for M5 and bridges IT and fleet operations by coordinating system upgrades, staff training—including tablet rollouts—and operational support. The position also supports data accuracy across fleet assets, inventory processes, month-end financial forecasting, telematics integration, and reporting for the Area Fleet Director. The role works with maintenance teams and local site staff to support system use, compliance, inventory management, and accurate asset records. It assists with acquisitions after close by coordinating the installation and training of M5, Geotab, and Lytx where applicable. The position may require after-hours support and travel anywhere in North America at short notice.

Requirements

1–3 years of experience working with process or functional owners and providing second-level operational support for large business applications.
Demonstrated ability to learn and adapt, understand business use of systems, and suggest improvements.
Strong knowledge of the M5 maintenance system.
Self-starter who is results-driven, able to prioritize and complete tasks in a timely manner with minimal guidance or prompting, and proactive, dependable, and positive.
Flexibility to provide after-hours support.
Post-secondary degree, diploma, or equivalent experience.
High aptitude in business analysis, integration, testing, data management, and end-to-end process facilitation.
Introductory knowledge of fleet maintenance, inventory management, and work orders.
Solid understanding of Microsoft Windows operating systems, including IIS, Active Directory, and Citrix.
Solid understanding of networking fundamentals.
Excellent Excel and data manipulation skills.
Experience supporting application hardware peripherals such as barcode printers and tablets.
Valid work authorization in the country where the job is located is required; successful candidates must provide valid eligibility-to-work documentation before their start date.

Nice To Haves

Experience supporting remote locations across multiple time zones.
Experience with TMT/TMW Suite, AssetWorks M5, Geotab, SOTI, Fleetmind, Ivanti, or Dossier software.
French or Spanish language skills.
Ability and willingness to travel anywhere in North America at short notice.

Responsibilities

Assist with implementation and upgrades of the M5 maintenance software in conjunction with IT and business operations resources.
Serve as the M5 maintenance system subject matter expert and provide training and support before, during, and after implementation, including tablet training.
Assist sites with closing repair orders and recording meter readings as necessary.
Work with the Area Fleet Director to monitor M5 usage, participation, preventive maintenance compliance, and meter update compliance.
Assist sites with ETS and M5 coding-related issues.
Work with maintenance teams to track and promote warranty participation.
Support month-end close and forecasting, and help train maintenance teams on these processes.
Review the Area forecast before submission and discuss variances with the Area Fleet Director.
Manage the Geotab system where applicable.
Participate in post-close acquisition activities, coordinating installation and training for M5, Geotab, and Lytx as applicable.
Maintain fleet accuracy in M5 by managing asset transfers, retirements, and in-service dates; compare the actual fleet against M5 to ensure the fleet count is accurate.
Support maintenance teams in keeping M5 unit information accurate, including VIN numbers, body types, fuel types, lines of business, and parking locations.
Coordinate and support inventory counts, troubleshoot count issues, and provide an area variance summary as requested.
Update licensing and registration information in M5 upon renewal.
Conduct lines-of-business audits with local site staff, FM/GM/OM, and the Controller.
Prepare local ad hoc reports for the Area Fleet Director.
Run month-end inventory usage and balance reports for the Area for the Controller group, to support centralized repairs and maintenance close.
Monitor parts-room appearance and organization and assist with maintaining them as needed.
Pull and consolidate data from sources such as M5 and scorecards to support Fleet Director reporting to senior management and regular calls with maintenance managers.