Manager, Enterprise Fleet Support

Path Robotics • Columbus, OH

1d

About The Position

The Manager, Enterprise Fleet Support owns enterprise support on customer floors. The role leads Fleet Techs who operate cells, troubleshoot hardware and software, and staff 4-arm and tank-style cells when customers need support. The manager sets staffing, rotations, and travel across customer sites; establishes on-floor troubleshooting standards; and directly staffs cells when contracted. The role also builds and certifies the Fleet Tech team, partners with customer success and fleet maintenance teams, and reports operational floor metrics.

Requirements

• At least 7 years in field service or manufacturing operations for automation equipment.
• At least 3 years managing distributed technician teams.
• Comfort working on a weld floor and understanding robotic cell operation well enough to coach troubleshooting.
• Demonstrated ability to scale a team quickly through hiring pipelines, certification programs, and multi-site scheduling.
• Customer-facing presence and ability to handle a plant manager escalation in person.
• Comfort operating in a fast-growing, still-forming organization and helping define processes as the team scales.
• Ability to comply with applicable U.S. export control regulations, which may include meeting the definition of a U.S. Person where required.
• Adherence to company and federal data protection and confidentiality standards when handling Controlled Unclassified Information, if applicable.
• Successful completion of a background check may be required.

Responsibilities

• Lead the 4 Arm Lead, TC (2/1 Arm) Lead, and UP Specialized Lead, setting staffing, rotations, and travel across customer sites.
• Own on-floor troubleshooting standards, including basic hardware and software swaps and escalation to Mission Control or Engineering.
• Staff cells directly when contracted, especially 4-arm and tank-like cells.
• Hire, onboard, and certify Fleet Techs, and define the skills ladder from Fleet Tech to Lead.
• Partner with CSMs on each account's floor reality and with the Fleet Maintenance Manager on preventive maintenance and safety.
• Report floor metrics, including uptime, response time, and repeat issues, into Performance Transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed