Enterprise Manager, Strategic Support
About The Position
The Enterprise Manager, Strategic Support analyzes and improves revenue cycle processes to streamline workflow, improve quality and service, and strengthen performance. The role participates in multidisciplinary process-improvement teams and maintains effective communication with patients, families, department and medical staff, serving as a liaison to support efficient operations and exceptional service. The manager monitors satisfaction and follows up on concerns, complaints, and issues, analyzes trends to identify root causes, and recommends and implements refinements. The position collaborates with patient access departments to develop and refine procedures, including policy and procedure manuals, accreditation requirements, insurance updates, and training programs. It works with interdisciplinary management and teams across quality and training, information services, clinical information services, business offices, and other leadership to standardize policies, work standards, and processes while considering organizational and regional needs. The manager also serves as a liaison for PAS software, supports system conversions and options, and helps develop procedures and training. The role has staff-management responsibilities, including hiring and selection, promotions, staff development, performance evaluations, compensation changes, employee concerns, corrective actions, terminations, and employee morale. It develops and recommends operating and capital budgets and manages expenditures within approved objectives. The incumbent is expected to comply with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws. This is a full-time, 40-hour-per-week position. It is remote with occasional meetings at area hospitals and facilities and occasional travel to Wisconsin or Illinois locations. The work includes a normal office environment with significant patient and public contact; travel may involve exposure to road and weather hazards. The role operates all equipment necessary to perform the job.
Requirements
- Bachelor's degree, or equivalent knowledge, in Health Care Administration or a related field.
- Typically, 5 years of experience in patient access and admitting.
- Includes 1 year of supervisory experience managing staff, budgets, and multiple human resources functions in a large, complex, multi-department healthcare organization.
- Ability to effectively network and problem-solve for physicians and physician office management.
- Critical thinking, creativity, problem-solving, and decision-making skills.
- Self-directed and flexible, with the ability to handle pressure and manage time effectively.
- Exceptional organizational, verbal and written communication, and facilitation skills.
- Coaching and counseling skills and ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
- Intermediate computer skills with Windows applications and other automated systems.
- Ability to travel, including occasional travel to Wisconsin or Illinois locations.
Responsibilities
- Use performance-improvement techniques and quality and quantity standards to analyze processes, streamline workflow, and improve quality, service, and revenue cycle performance.
- Participate in multidisciplinary process-improvement teams.
- Communicate effectively with patients, families, department and medical staff, and serve as a liaison to support efficient operations and exceptional quality and service.
- Survey patient, staff, and physician satisfaction and follow up on concerns, complaints, and issues.
- Analyze problem trends, identify and address root causes, recommend refinements, and initiate implementation as appropriate.
- Collaborate with patient access departments to establish and refine procedures, policies, manuals, accreditation requirements, insurance updates, and training programs.
- Collaborate with interdisciplinary management, quality and training, information services, clinical information services, business offices, and other leaders to standardize policies, work standards, and processes.
- Consider finance, government, business operations, marketing, and site or regional strategic needs when developing standardized processes.
- Serve as a liaison to Information Services and other PAS software users; communicate technical problems in terms understandable to technical support and users.
- Assist with conversion planning, system options, procedure development, and training.
- Perform staff human resources responsibilities, including interviewing and selection, promotions, development, evaluations, compensation changes, employee concerns, corrective action, terminations, and employee morale.
- Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
- Understand and adhere to the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.
- Perform other related duties as required.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Career development programs
- Competitive compensation
- Premium pay for eligible positions and circumstances
- Incentive pay for select positions
- Opportunity for annual performance-based increases
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What This Job Offers
Job Type
Full-time
Career Level
Manager
