Manager Electronics RMA

Mainspring Energy•Menlo Park, CA

9d•Onsite

About The Position

The Manager – Depot Operations & Field Return Repair is responsible for the end-to-end lifecycle management of all field-returned electronic control assemblies supporting the installed fleet of Linear Generators (LGENs). This role owns the complete reverse logistics process for electronic field replaceable units (FRUs), including return authorization, receiving, diagnostics, repair, testing, refurbishment, inventory replenishment, warranty administration, engineering feedback, and redeployment into the field. The objective is to maximize fleet availability by ensuring repaired electronics are returned to inventory quickly, reliably, and with full traceability while continuously improving product reliability through structured failure analysis.

Requirements

Bachelor's degree in Electrical Engineering, Electronics Engineering, Industrial Engineering, Mechanical Engineering, or a related technical discipline
10+ years of experience in industrial electronics manufacturing, depot repair operations, or field service support
Minimum of 5 years leading technical operations or repair organizations
Experience supporting industrial power generation, distributed energy systems, automation equipment, or other mission-critical industrial products
Experience managing reverse logistics and repairable asset programs
Experience leading cross-functional teams across Engineering, Supply Chain, Service, and Quality
Experience developing repair procedures, functional test processes, and quality systems
Strong understanding of industrial electronic control systems
Experience with PCB troubleshooting and component-level repair
Knowledge of embedded controllers, PLCs, power electronics, and industrial communication protocols
Familiarity with firmware management and configuration control
Working knowledge of ERP, service management, and inventory systems
Strong analytical and root cause investigation skills
Experience using Lean Manufacturing, Six Sigma, or continuous improvement methodologies
A strong customer-first mindset with a focus on maximizing fleet availability
Operational discipline and the ability to build repeatable, scalable processes
Excellent technical judgment in electronics diagnostics and repair operations
Strong communication skills with the ability to influence engineering, operations, and executive stakeholders
A data-driven approach to decision-making and continuous improvement
A passion for developing people, coaching technical teams, and fostering accountability
The ability to balance short-term operational demands with long-term strategic improvements to depot capability and fleet reliability

Nice To Haves

Master's degree in Engineering, Operations Management, or Business Administration preferred
IPC-A-610
IPC-7711/7721
IPC J-STD-001
Lean Six Sigma Green Belt or Black Belt
Certified Reliability Engineer (CRE)
APICS CPIM or CSCP

Responsibilities

Lead the complete reverse logistics process for field-returned electronic assemblies from RMA authorization through repair, testing, refurbishment, and redeployment
Manage daily depot operations to ensure safe, efficient, and high-quality repair of electronic field replaceable units (FRUs)
Establish standardized repair, testing, and quality control procedures for all electronic assemblies
Ensure exchange inventory is available to support rapid replacement of failed field electronics and maximize customer uptime
Develop and manage repair technicians, test technicians, and depot support personnel while promoting a culture of operational excellence
Drive improvements in repair turnaround time, first-pass repair yield, inventory accuracy, and overall depot productivity
Partner with the FOA (Field Analytics) and Field Service teams to prioritize critical repairs and respond to customer escalations
Collaborate with Engineering and Product Development to identify recurring failure modes and implement corrective actions that improve fleet reliability
Work with Supply Chain and Supplier Quality to recover warranty costs, improve supplier performance, and maintain component availability
Develop depot capacity plans, staffing models, repair tooling requirements, and capital investment plans to support fleet growth
Implement Lean manufacturing principles and continuous improvement initiatives to eliminate waste and improve depot performance
Monitor key operational metrics and communicate performance through regular business reviews and executive reporting