RMA ASSISTANT

Sales Data Inc • Hutchinson, KS

7d • $18 - $20 • Onsite

About The Position

The RMA Assistant processes service tickets and maintains service records, tracks defective equipment returns to manufacturers, and keeps an accurate inventory count within the RMA department. The position is based at 15 N Adams in Hutchinson, Kansas, and reports to the Manager of Service. It is a full-time, first-shift role with a stated schedule of 8 a.m. to 5 p.m., and no travel is required.

The work environment is office-based, with regular interaction across purchasing, service, and warehouse departments. The role is primarily sedentary, with approximately 70% of duties performed at a computer workstation. It is fast-paced and deadline-driven and requires accuracy and focus. Occasional extended hours may be necessary during month-end close or audits. The job description notes that duties may be modified or supplemented by management.

Requirements

• High school diploma or GED equivalent.
• Strong attention to detail and organizational skills to ensure accuracy and efficiency.
• Strong data-entry skills using the company’s proprietary software.
• Proficiency with Windows and Microsoft Office software products.
• Basic knowledge and understanding of computer and hardware/software terminology.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Strong customer-relations and problem-solving skills.
• Ability to work well both independently and in a team environment.
• Ability to lift 25 pounds regularly.

Responsibilities

• Process service tickets daily.
• Initiate and track returns of defective equipment to manufacturers.
• Document paperwork and enter data for related transactions.
• Record and update service records in the database.
• Match service call sheets to repaired equipment for billing.
• Maintain an accurate inventory count within the department.
• Reconcile transfer sheets, database records, and physical equipment.
• Perform other duties as assigned by management.
• Regular attendance is required, and the employee must be willing to assist in any area as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED