RMA Coordinator

Supermicro•San Jose, CA

12d•Onsite

About The Position

Supermicro is seeking an RMA Coordinator to coordinate the return of customer products and provide excellent customer service while maintaining effective business relationships. The role works closely with related departments and vendors to address customer requests, follow work instructions, and meet tight schedules. It focuses primarily on power supplies and related products, including handling defective parts, coordinating shipping, managing inventory, and processing RMAs in accordance with service agreements. The position requires regular attendance at the designated office during company-defined standard working hours.

Requirements

Minimum of an associate degree or equivalent work experience preferred.
At least 3 years of experience in the electronics or computer industry as an RMA Coordinator preferred.
Excellent written, interpersonal communication, and organizational skills.
Detail oriented with good time management.
Able to multitask and make effective decisions.
Able to work independently and as a strong team player.
Proficient with Microsoft Office.
Regular in-office attendance during company-defined standard working hours is required.

Responsibilities

Handle defective parts and work with vendors through the RMA process.
Coordinate packaging and shipping of incoming and outgoing power supplies.
Focus on power supplies and related products for vendor returns.
Transfer inventory physically between departments and manage inventory.
Coordinate incoming and outgoing parts and work to close open issues.
Follow up with vendors on outstanding RMA inventory and callback actions.
Work with vendors on special parts requests, FAR, and feedback for urgent cases.
Handle day-to-day RMA receiving activities.
Process RMAs in a timely manner to meet service agreements.
Maintain daily productivity and workflow reports and track open issues.
Assist Customer Service with RMA authorization processing as needed.
Work with Operations, Customer Service/Technical Support, Quality, Engineering, and other internal departments as required.
Maintain, review, and update process documentation; create new documents as required.
Review current processes regularly and implement new processes as required.