RMA Coordinator

Valley Services Electronics•San Jose, CA

6d•$25 - $29•Onsite

About The Position

The RMA (Return Material Authorization) Coordinator manages the return and repair process for printed circuit board assemblies (PCBAs), cable harnesses, and electro-mechanical assemblies within contract manufacturing operations. The role ensures customer returns are processed efficiently, records are accurate, and cross-functional teams work together to resolve issues and improve the customer experience. The coordinator receives and processes RMA requests, communicates with customers, prepares quotes for repair services, and tracks returned products and repair outcomes in the ERP/MRP system. The role also supports inventory control, reporting, process improvement, and coordination with internal teams on repairs, replacements, and credits.

Requirements

High school diploma required.
At least 2 years of experience in RMA processing, customer service, or operations in a manufacturing or electronics environment.
Ability to analyze return trends, identify root causes, and contribute to process improvements.
Strong verbal and written communication skills for customer interaction and internal collaboration.
Ability to troubleshoot return issues and provide efficient resolutions.
Strong organization, attention to detail, documentation, and record-keeping skills.
Ability to work cross-functionally with various departments.

Nice To Haves

Associate or bachelor’s degree in business, engineering, or a related field.
Familiarity with PCBAs, electronic components, and manufacturing processes.
Experience with Syteline or other ERP/MRP systems for tracking and managing returns.

Responsibilities

Receive, evaluate, and process customer return material authorization (RMA) requests.
Serve as the primary customer contact for RMAs and provide timely updates and resolutions.
Prepare budgetary and final quotes for RMA services and repairs, and coordinate purchase order approval with customers.
Maintain detailed records of returned products, repair activities, and final resolutions in the company’s ERP/MRP system.
Ensure returned products are logged, stored, and dispositioned properly to prevent inventory discrepancies.
Collaborate with finance, program managers, production, quality, and purchasing to expedite repairs, replacements, and credit processing.
Generate RMA reports, analyze trends, and recommend process improvements to minimize returns and improve customer satisfaction.
Identify inefficiencies in the RMA process and suggest improvements to operational effectiveness.