RMA Coordinator

Supermicro•San Jose, CA

12d•Onsite

About The Position

Supermicro is seeking an RMA Coordinator to coordinate customer product returns and provide customer service that supports effective business relationships. The role works closely with related departments to address customer requests and follows work instructions to complete assignments accurately and on schedule. It focuses especially on power supplies and related products returned to vendors, as well as RMA receiving, inventory coordination, and timely processing in line with service agreements. The position requires regular attendance at the designated office during company-established standard working hours. In-office collaboration, team meetings, training, and other on-site activities are part of the role. The listed salary range is $23.00–$28.00 per hour; the offer depends on factors including location, level, education, training, skills, experience, and internal comparisons. Candidates may also be eligible for bonus and equity award programs, in addition to a comprehensive benefits package.

Requirements

Minimum of an associate degree or equivalent work experience is preferred.
At least 3 years of experience in the electronics or computer industry as an RMA coordinator is preferred.
Excellent written communication, interpersonal communication, and organizational skills.
Detail-oriented with good time-management skills.
Ability to multitask and make effective decisions.
Ability to work independently and as a strong team player.
Proficiency with Microsoft Office.
Regular in-office attendance during company-established standard working hours.

Responsibilities

Handle defective parts and coordinate with vendors through the RMA process.
Coordinate packaging and shipping for incoming and outgoing power supplies.
Focus on power supplies and related products for vendor returns.
Transfer physical inventory between departments and manage inventory.
Coordinate incoming and outgoing parts and work to close open issues.
Follow up with vendors on outstanding RMA inventory and call-back actions.
Work with vendors on special parts requests, FAR, and feedback for urgent cases.
Handle day-to-day RMA receiving activities.
Process RMAs promptly to meet service agreements.
Maintain daily productivity and workflow reports and track open issues.
Assist Customer Service with RMA authorization processing as needed.
Work with Operations, Customer Service/Technical Support, Quality, Engineering, and other internal departments as required.
Maintain, review, and update process documentation, and create new documents as required.
Review current processes regularly and implement new processes as required.