Manager, Ecommerce Content Operations - Pottery Barn Teen

Williams-Sonoma•San Francisco, CA

6d•$95,000 - $110,000•Hybrid

About The Position

The Manager, e-Commerce Content Operations has oversight of the day-to-day execution, quality and governance of content across the Pottery Barn Kids, PB Teen, and Dormify websites. This role will partner closely with Creative, Marketing, Merchandising, SEO, Production, and IT teams to deliver superior online experience for the customer. The position will serve as the brand lead for CMS execution and content standards across platforms and channels. This position reports directly to the Director of e-Commerce Site Operations.

Requirements

3-5+ years in an e-commerce, website operations, content operations, or CMS management role
Strong hands-on experience using a content management system to build, publish and maintain customer-facing website content
Project management skills and ability to manage multiple content updates, seasonal launches and cross-functional deadlines simultaneously
Strong understanding of e-commerce site experience, content hierarchy, promotional execution and customer journey best practices
Ability to adapt and respond with a sense of urgency in a fast paced and evolving working environment
Strong attention to detail
Working knowledge of SEO content inputs, metadata, tagging standards and content performance measurement.
Creative problem solving and analytical skills required
Excellent communication skills are a must, including the ability to clearly communicate content needs, risks, timelines and tradeoffs to cross-functional partners
Demonstrated ability to be a team player and drive results
Ability to lead projects effectively and with minimal supervision and keen attention to detail
Flexible schedule that can accommodate off hour/cadence site launches and technical issue triaging
Bachelor’s degree
Content management system experience required
Experience with project/story management tools such as JIRA, Confluence, etc. required

Nice To Haves

Previous experience managing a team with direct reports preferred but not required
Experience with Adobe Analytics and/or Test & Target suite is a plus

Responsibilities

Leverage understanding of web design principles, CMS capabilities, consumer behavior, and operational processes to improve site content execution, quality and customer experience.
Partner with Creative, Marketing, Merchandising, SEO, Production and IT teams to execute seasonal launches, promotional campaigns, content updates and customer-facing site experiences
Manage the Pottery Barn Kids, PB Teen and Dormify Content Operations team. From administrative needs and training to overseeing workload, career development, and mentorship
Serve as the ECM/AEM subject matter expert for the brands, including content build standards, publishing workflows, component usage and feature enhancements, including working with tech on enhancement features during the release cycle
Own execution and maintenance of all key content areas including homepages, banners, shop paths, features, and SEO articles
Manage content updates for high-visibility brand and business needs across the site
Create and maintain tagging standards across site content to improve reporting, consistency and customer experience
Partner with team to ensure all content is reviewed, tested and validated prior to launch, including links, imagery, copy, tagging, mobile/app presentation, SEO inputs and customer experience.
Proactively review the site with a customer-first mindset, identifying content gaps, outdated experiences, operational risks and customer experience issues while suggesting and delivering solutions
End-to-end project management of seasonal product launches and features
Build and maintain strong relationships across all channels within the brand, other WSI brands, and shared services teams
Stay abreast of e-commerce content best practices, competitive landscape, CMS capabilities, accessibility considerations and overall business goals in order to recommend process improvements and content experience enhancements

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series