Manager, Digital Product Owner

Universal Orlando•Orlando, FL

About The Position

The Global Product team drives product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. The Manager, Digital Product Owner manages new capabilities throughout the product lifecycle, including strategy, planning, definition, delivery, and implementation. The role focuses on digital products for onsite Guest and Team Member experiences, including mobile or web applications. The position works with UX/UI, delivery teams, business partners, and stakeholders across domestic sites to define product features, requirements, user stories, and experience designs. It supports Agile delivery and validates product functionality against requirements and operational capabilities. The Manager also develops roadmaps and backlog priorities, evaluates Guest experience opportunities, frames recommendations with cost, value, and experience analysis, and measures the success of implemented enhancements. The role requires following established Universal Orlando Environmental, Health & Safety policies and procedures, participating in related training and team member activities, maintaining consistent attendance, and performing other duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor’s degree required.
At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
Experience managing the digital experience for a consumer website and/or mobile app.
Experience with large-scale transformation initiatives.
Demonstrated ability to define and execute strategic initiatives.
Experience working in an Agile technology delivery program.
Experience defining customer journeys and digital product roadmaps.
Experience managing product backlogs, including feature definition, requirements, prioritization, and sprint planning.
Experience partnering closely with a Technology Delivery team.
Experience engaging stakeholders and building relationships.
Executive communication skills and the ability to influence decision-making.
Strong critical-thinking and problem-solving skills, including understanding broad concepts, identifying connections and gaps, and establishing product strategies aligned with broader vision and Guest and business strategies.
Analytical and technical skills, including synthesizing and analyzing product-related data from sources such as Marketing, Consumer Insights, and Industrial Engineering to evaluate product effectiveness.
Strong communication and presentation skills, including the ability to frame options, analysis, and recommendations clearly for senior leadership.
Strong organizational skills, attention to detail, and agility in a fast-paced environment.
Demonstrated ability to lead collaborative, cross-functional project teams involving diverse stakeholders and partners.
Experience supporting an operating environment and ensuring strategies are viable from a business perspective.
Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts concisely and simply; or an equivalent combination of education and experience.
Consistent attendance is required.

Nice To Haves

Business, Technology, Digital Marketing, or Industrial Engineering degree field preferred.
Master’s degree preferred.

Responsibilities

Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
Define product features, including functional and non-functional requirements.
Support product implementation across domestic sites and capture site-specific functional requirements with on-site stakeholders.
Facilitate product backlog grooming with the delivery scrum team.
Define and document product user stories to enable technical design, development, and testing.
Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
Validate products throughout development to ensure alignment with functional requirements.
Partner with Business Transformation to ensure functionality aligns with operational and business capabilities.
Represent and support the product as its ongoing subject matter expert.
Develop an approach to measure the success of newly implemented experience enhancements and inform future product planning.
Establish the product roadmap and coordinate delivery and implementation timelines with key partners.
Coordinate with other Digital Product Managers to account for product dependencies and integration points in roadmap and release planning.
Prioritize the product backlog for release and sprint planning, considering new capabilities, enhancements, and defect fixes.
Evaluate Guest experience strengths and pain points to identify opportunities for new or improved experience capabilities.
Develop product recommendations with cost, value, and experience analysis to gain approval and funding.
Collaborate with business partners to establish product goals and objectives.
Ensure product alignment with the holistic experience transformation vision.
Follow established Environmental, Health & Safety policies, procedures, and training, and participate in team member involvement activities.
Perform other duties as assigned.