Manager, Digital Product Owner

Universal Orlando • Orlando, FL

1d

About The Position

The Global Product team drives product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. The Manager, Digital Product Owner manages new capabilities throughout the product lifecycle, including product strategy, planning, definition, delivery, and implementation. The role focuses on digital product management for onsite Guest and Team Member experiences delivered through mobile or web applications.

The role partners with UX/UI, delivery teams, business stakeholders, and other Digital Product Managers to define product experiences, establish roadmaps and priorities, deliver and validate features, and support implementation across domestic sites. It also evaluates experience opportunities, develops recommendations and analyses to secure approval and funding, and measures the success of implemented enhancements.

The position includes Environmental, Health & Safety responsibilities in accordance with established Universal Orlando policies, procedures, training, and team member involvement activities. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions, and consistent attendance is required.

Requirements

• Bachelor’s degree required; a degree in Business, Technology, Digital Marketing, or Industrial Engineering is preferred.
• At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or a related field.
• Experience managing the digital experience for a consumer website and/or mobile application.
• Experience with large-scale transformation initiatives.
• Demonstrated ability to define and execute strategic initiatives.
• Experience working in an Agile technology delivery program.
• Experience defining customer journeys and digital product roadmaps.
• Experience managing product backlogs, including feature definition, requirements, prioritization, and sprint planning.
• Experience partnering closely with a Technology Delivery team.
• Stakeholder engagement and relationship-building experience.
• Executive communication skills and the ability to influence decision-making.
• Strong critical-thinking and problem-solving skills, including the ability to understand broad concepts, identify connections and gaps, and establish strategies aligned with broader Guest and business goals.
• Demonstrated analytical and technical skills, including synthesizing and analyzing product-related data from sources such as Marketing, Consumer Insights, and Industrial Engineering to evaluate product effectiveness.
• Strong communication and presentation skills, including the ability to influence senior leadership through clear options, analyses, and recommendations.
• Strong organizational skills, attention to detail, and agility in a fast-paced environment.
• Demonstrated ability to lead collaborative, cross-functional project teams and work with a wide range of stakeholders and partners.
• Experience supporting an operating environment and ensuring strategies are viable from a business perspective.
• Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts concisely and simply.
• Equivalent combination of education and experience may be considered.
• Consistent attendance is required.

Nice To Haves

• A Bachelor’s degree in Business, Technology, Digital Marketing, or Industrial Engineering.
• Master’s degree.

Responsibilities

• Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
• Define product features, including functional and non-functional requirements.
• Support product implementation across domestic sites and capture site-specific functional requirements with onsite stakeholders.
• Facilitate product backlog grooming with the delivery scrum team.
• Define and document product user stories to support technical design, development, and testing.
• Participate in Agile scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Validate products throughout the development cycle to ensure alignment with functional requirements.
• Partner with Business Transformation to ensure product functionality aligns with operational and business capabilities.
• Represent and support the product as its ongoing subject matter expert.
• Develop an approach to measure the success of newly implemented experience enhancements and inform future product planning.
• Establish the product roadmap and coordinate with key partners on delivery and implementation timelines.
• Coordinate with other Digital Product Managers to account for dependencies and integration points in roadmap and release planning.
• Set product backlog priorities for release and sprint planning, including new capabilities, minor enhancements, and defect fixes.
• Evaluate Guest experience strengths and pain points to identify opportunities for new or improved experience capabilities.
• Develop product recommendations with cost, value, and experience analyses to gain approval and development funding.
• Collaborate with business partners to establish product goals and objectives.
• Ensure product alignment with the holistic experience transformation vision.
• Follow established Universal Orlando Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager