Manager, Digital Product Owner

Universal Orlando•Orlando, FL

About The Position

The Global Product team drives product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. The Manager, Digital Product Owner manages new capabilities across the product lifecycle, including product strategy, planning, definition, delivery, and implementation. The role focuses on digital products for the onsite Guest and Team Member experience, including mobile or web applications. The position works with UX/UI, delivery teams, domestic site stakeholders, Business Transformation, Digital Product Managers, and other business partners to define and deliver product capabilities. It establishes product roadmaps and priorities, supports Agile delivery, validates product functionality, and evaluates the success of experience enhancements. The role also develops product recommendations and helps ensure alignment with business strategies and the broader experience transformation vision.

Requirements

Bachelor’s degree required.
At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
Experience managing the digital experience for a consumer website and/or mobile app.
Experience with large-scale transformation initiatives.
Demonstrated ability to define and execute strategic initiatives.
Experience working in an Agile technology delivery program.
Experience defining a customer journey and digital product roadmap.
Experience managing product backlogs, including feature definition, requirements, prioritization, and sprint planning.
Experience partnering closely with a Technology Delivery team.
Experience with stakeholder engagement and relationship building.
Executive communication skills and the ability to influence decision-making.
Strong critical-thinking and problem-solving skills, including the ability to understand broad concepts, identify connections and gaps, and establish product strategies aligned with broader vision, Guest needs, and business strategies.
Demonstrated analytical and technical skills, including the ability to synthesize and analyze product data from sources such as Marketing, Consumer Insights, and Industrial Engineering to evaluate product effectiveness.
Strong communication and presentation skills, including the ability to clearly frame options, analysis, and recommendations for senior leadership.
Strong organizational skills, attention to detail, and agility in a fast-paced environment.
Demonstrated ability to lead collaborative, cross-functional project teams and work with a range of stakeholders and partners.
Experience supporting an operating environment and ensuring strategies are sound and viable from a business perspective.
Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts concisely and simply; equivalent combinations of education and experience are also accepted.
Consistent attendance is a job requirement.

Nice To Haves

A Bachelor’s degree in Business, Technology, Digital Marketing, or Industrial Engineering is preferred.
A Master’s degree is preferred.

Responsibilities

Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
Define product features, including functional and non-functional requirements.
Support product implementation across domestic sites and capture site-specific functional requirements with on-site stakeholders.
Facilitate product backlog grooming with the delivery scrum team.
Define and document product user stories to enable technical design, development, and testing.
Participate in Agile scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.
Validate products throughout the development cycle to ensure alignment with functional requirements.
Partner with Business Transformation to ensure product functionality aligns with operational and business capabilities.
Represent and support the product as its ongoing subject matter expert.
Develop an approach to measure the success of newly implemented experience enhancements and inform future product planning.
Establish the product roadmap and coordinate delivery and implementation timelines with key partners.
Coordinate with other Digital Product Managers to account for product dependencies and integration points in roadmap and release planning.
Prioritize the product backlog for release and sprint planning, including new capabilities, minor enhancements, and defect fixes.
Evaluate Guest experience strengths and pain points to identify opportunities for new or improved capabilities.
Develop product recommendations with associated cost, value, and experience analysis to seek development approval and funding.
Collaborate with business partners to establish product goals and objectives.
Ensure product alignment with the holistic experience transformation vision.
Follow established Universal Orlando policy, procedures, training, and team member involvement activities relating to Environmental, Health & Safety responsibilities.
Perform other duties as assigned.