Manager, Digital Product Owner – Capital Planning & Facilities (2 Year Assignment)

Universal Orlando•Orlando, FL

About The Position

The Global Product team drives product strategies to evolve and enhance the Guest and Team Member experience across Universal Destinations & Experiences. The Manager, Digital Product Owner manages new capabilities across the product lifecycle, from strategy, planning, and definition through delivery and implementation. The role focuses on the onsite Guest and Team Member experience across mobile, web, or enterprise applications, with an assignment duration of two years. The role establishes product strategy, roadmaps, and backlog priorities; defines features and user stories; works with UX/UI and technology delivery teams; and supports implementation and product validation across global sites. It partners with business stakeholders to ensure product functionality fits operational and business capabilities, and develops ways to measure the success of experience improvements. The position also evaluates Guest and Team Member experience needs, frames product recommendations with cost, value, and experience analysis, and aligns product plans with the broader experience transformation vision. The role also requires participation in Environmental, Health & Safety responsibilities in accordance with established Universal Orlando policy, procedures, training, and team member involvement activities, as well as other duties as assigned.

Requirements

Bachelor’s degree required.
At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Operations, or a related field.
Experience managing the digital experience for a consumer website, mobile app, and/or enterprise app.
Experience with large-scale transformation initiatives.
Demonstrated ability to define and execute strategic initiatives.
Experience working in an Agile technology delivery program.
Experience defining a customer journey and product roadmap.
Experience with product backlog management, including feature definition, requirements, prioritization, and sprint planning.
Experience partnering closely with a Technology Delivery team.
Stakeholder engagement and relationship-building skills.
Executive communication skills and the ability to influence decision-making.
Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts clearly and concisely.
Equivalent combination of education and experience may be considered.

Nice To Haves

Bachelor’s degree in Business, Technology, Digital Marketing, Operations, or Industrial Engineering.
Master’s degree.
Experience as the primary business subject matter expert or product owner for Maximo, Invotech, Intelex, or other relevant asset and operational enterprise applications.

Responsibilities

Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
Define product features, including functional and non-functional requirements.
Support product implementation across global sites and capture global and local site-specific requirements with stakeholders.
Facilitate product backlog grooming with systems integrators and/or delivery scrum teams.
Define and document product user stories to support technical design, development, and testing.
Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
Validate products throughout the development cycle to ensure alignment with functional requirements.
Partner with Business Transformation to align product functionality with operational and business capabilities.
Represent and support the product as its ongoing subject matter expert.
Develop an ongoing approach to measure the success of newly implemented experience enhancements and inform future product planning.
Establish the product roadmap and coordinate delivery and implementation timelines with key partners.
Coordinate with other Digital Product Managers to account for dependencies and integration points in roadmap and release planning.
Prioritize the product backlog for release and sprint planning, considering new capabilities, enhancements, and defect fixes.
Evaluate Guest and Team Member experience strengths and pain points to identify opportunities for new or improved capabilities.
Develop product recommendations with cost, value, and experience analysis to gain approval and funding.
Collaborate with business partners to establish product goals and objectives.
Ensure product alignment with the holistic experience transformation vision.
Follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.