Manager, Digital Product Owner – Capital Planning & Facilities (2 Year Assignment)

Universal Orlando • Orlando, FL

6d

About The Position

The Manager, Digital Product Owner manages new capabilities across the entire product lifecycle, including product strategy, planning, definition, delivery, and implementation. The role focuses on product management for onsite Guest and Team Member experiences across mobile, web, and enterprise applications at Universal Destinations & Experiences.

The position establishes product goals, roadmaps, feature requirements, and backlog priorities in collaboration with business partners, UX/UI teams, technology delivery teams, and other Digital Product Managers. It supports delivery through Agile ceremonies, user-story definition, product validation, and ongoing measurement of experience enhancements. The role also ensures product functionality aligns with operational and business capabilities and with the broader experience transformation vision.

Requirements

• Bachelor’s degree required.
• At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Operations, or related fields; equivalent combinations of education and experience are accepted.
• Experience managing the digital experience for a consumer website, mobile app, and/or enterprise app.
• Experience with large-scale transformation initiatives.
• Demonstrated ability to define and execute strategic initiatives.
• Experience working in an Agile technology delivery program.
• Experience defining customer journeys and product roadmaps.
• Experience managing product backlogs, including feature definition, requirements, prioritization, and sprint planning.
• Experience partnering closely with a Technology Delivery team.
• Stakeholder engagement and relationship-building skills.
• Executive communication skills and ability to influence decision-making.
• Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts concisely and simply.

Nice To Haves

• Master’s degree preferred.
• Business, Technology, Digital Marketing, Operations, or Industrial Engineering preferred fields of study.
• Experience as the primary business subject matter expert or product owner for Maximo, Invotech, Intelex, or other relevant asset and operational enterprise applications.

Responsibilities

• Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
• Define detailed product features, including functional and non-functional requirements.
• Support product implementation across Global sites, capturing global and local site-specific functional requirements with stakeholders.
• Facilitate product backlog grooming with Systems Integrators and/or delivery scrum teams.
• Define and document product user stories to enable technical design, development, and testing.
• Participate in Agile scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Validate products throughout the development cycle to ensure alignment with functional requirements.
• Partner with Business Transformation to ensure product functionality aligns with operational and business capabilities.
• Represent and support the product as an ongoing subject matter expert.
• Develop an approach for measuring the success of newly implemented experience enhancements to inform future product planning.
• Establish the product roadmap and coordinate with key partners on product delivery and implementation timelines.
• Coordinate with other Digital Product Managers to account for product dependencies and integration points in roadmap and release planning.
• Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes.
• Evaluate Guest and Team Member experience strengths and pain points to identify opportunities for new or improved experience capabilities.
• Develop product recommendations with associated cost, value, and experience analysis to obtain approval and funding for development.
• Collaborate with key business partners to establish product goals and objectives.
• Ensure product alignment with the holistic experience transformation vision.
• Follow established Universal Orlando Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager