Manager, Digital Product Owner – Capital Planning & Facilities (2 Year Assignment)

Universal Orlando•Orlando, FL

About The Position

The Global Product team drives product strategies that evolve and enhance the Guest and Team Member experience across Universal Destinations & Experiences. The Manager, Digital Product Owner manages new capabilities across the full product lifecycle, including strategy, planning, definition, delivery, and implementation. The role focuses on the onsite Guest and Team Member experience through mobile, web, and enterprise applications, with a focus on Capital Planning & Facilities. The role partners with UX/UI, technology delivery teams, business stakeholders, and other Digital Product Managers to define product features, manage backlogs and roadmaps, coordinate delivery, validate implementations, and measure the success of experience enhancements. The position also supports alignment between product capabilities, operational and business capabilities, and the broader experience transformation vision. This is a two-year assignment.

Requirements

Bachelor’s degree required.
At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Operations, or related fields.
Experience managing the digital experience for a consumer website, mobile app, and/or enterprise app.
Experience with large-scale transformation initiatives.
Demonstrated ability to define and execute strategic initiatives.
Experience working in an Agile technology delivery program.
Experience defining customer journeys and product roadmaps.
Experience managing product backlogs, including feature definition, requirements, prioritization, and sprint planning.
Experience partnering closely with a Technology Delivery team.
Stakeholder engagement and relationship-building skills.
Executive communication skills and the ability to influence decision-making.
Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts concisely and simply; or an equivalent combination of education and experience.

Nice To Haves

A bachelor’s degree in Business, Technology, Digital Marketing, Operations, or Industrial Engineering.
Master’s degree.
Experience as the primary business subject matter expert or product owner for Maximo, Invotech, Intelex, or other relevant asset and operational enterprise applications.

Responsibilities

Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
Define product features, including functional and non-functional requirements.
Support product implementation across global sites, capturing global and local site-specific functional requirements with stakeholders.
Facilitate product backlog grooming with Systems Integrators and/or delivery scrum teams.
Define and document product user stories to support technical design, development, and testing.
Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
Validate products throughout the development cycle to ensure alignment with functional requirements.
Partner with Business Transformation to ensure product functionality aligns with operational and business capabilities.
Represent and support the product as an ongoing subject matter expert.
Develop an approach for measuring the success of newly implemented experience enhancements to inform future product planning.
Establish the product roadmap and coordinate with key partners on product delivery and implementation timelines.
Partner with other Digital Product Managers to account for dependencies and integration points in roadmap and release planning.
Prioritize the product backlog for releases and sprints, considering new capabilities, minor enhancements, and defect fixes.
Evaluate Guest and Team Member experience strengths and pain points to identify opportunities for new or improved experience capabilities.
Develop product recommendations with associated cost, value, and experience analysis to gain approval and funding.
Collaborate with business partners to establish product goals and objectives.
Ensure product alignment with the holistic experience transformation vision.
Follow established Universal Orlando policy, procedures, and training and participate in team member involvement activities related to Environmental, Health & Safety.
Perform other duties as assigned.