Mgr-Digital Product Mgmt
About The Position
The Manager - Digital Product Management will join American Express’s Sales domain Data & AI product team within Enterprise CRM Solutions (eCRMs). The team builds Sales and Customer domain platform solutions using data, machine learning, and artificial intelligence to support customer acquisition and growth. The role will collaborate with stakeholders, users, and partners to help shape product vision, strategy, and roadmaps, and drive products and features from concept through launch. The Product Manager makes product decisions and prioritization choices, working with Sales, product, engineering, and servicing leaders to translate strategy into an iterative roadmap centered on customers. The role leads the strategy, roadmap, and ongoing evolution of GCS Guided Selling (Outreach), a CRM sales engagement platform intended to transform B2B sales experiences through AI-powered capabilities. It owns discovery, prioritization, design, and delivery; listens to users; supports analytics-driven product decisions; and continually improves capabilities after launch. The manager will work with Commercial and Merchant Sales and Account Development organizations, as well as cross-functional partners, to improve sales workflows, colleague productivity, and customer engagement.
Requirements
- At least 5 years of direct work experience in CRM product management, Data, and AI.
- Experience working with business capability models and data architecture artifacts.
- Experience understanding, interpreting, and assessing adherence to policies and regulations.
- Experience working across teams and business units on analysis, recommendations, and execution.
- Ability to work in ambiguous or undeveloped areas to design and deliver solutions to complex challenges.
- Strong relationship-building and influencing skills to collaborate with internal and external partners.
- Flexibility and a positive attitude when facing challenges.
- Excellent communication skills, including the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Prior experience with Salesforce CRM products and AI capabilities.
Responsibilities
- Lead the product strategy, roadmap, and evolution of GCS Guided Selling (Outreach), a CRM sales engagement platform.
- Own end-to-end product discovery, prioritization, design, and delivery of Guided Selling capabilities.
- Engage with customers across the Blue Box, primarily in Commercial and Merchant Sales and Account Development, to identify needs, opportunities, and gaps.
- Represent users’ needs and work with product teams to identify and articulate feature enhancements.
- Use analytics to guide product decisions and evolve products and usage; own metrics such as leads generated and worked, opportunities closed, and user satisfaction.
- Develop tracking and reporting to evaluate product performance after launch and inform future investment.
- Partner with cross-functional teams to ensure training and launch readiness.
- Improve products after launch and prioritize bugs and feature requests based on customer satisfaction.
- Provide input on Salesforce.com platform product vision, strategy, roadmap, and features.
- Define and refine feature priorities with business leaders.
- Translate roadmap features into product requirements, user stories, and acceptance test criteria.
- Prioritize and maintain the sprint backlog, balancing customer and stakeholder requirements.
- Coordinate communication and facilitate escalation and resolution of risks, issues, and changes related to the Product Backlog.
- Establish product goals and review success metrics.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
