Sr Mgr-Digital Product Mgmt

American Express•New York, NY

About The Position

The Senior Product Manager will help shape the future of the American Express Developer Experience and Developer Portal, a strategic platform for discovering, understanding, testing, integrating with, and consuming American Express digital and API capabilities. The role spans product strategy, developer experience, APIs, identity and authentication, analytics, customer experience, and emerging AI technologies. It calls for a product leader who can work across customer and technical domains, understand developer journeys, identify customer and business problems, use data to develop insights, and turn those insights into a clear product strategy and roadmap. The role does not require software engineering experience, but does require enough technical depth to collaborate effectively with Engineering and Architecture teams on APIs, authentication, security, platform capabilities, and AI-enabled experiences. The Senior Product Manager will own key parts of the developer journey, from discovery and evaluation through testing, integration, onboarding, and ongoing product use. They will apply customer feedback, analytics, research, and operational insights to identify opportunities, set priorities, and track measurable outcomes. They will also help establish scalable platform patterns and shape the evolution of AI-enabled developer experiences, including how intelligent agents may discover and interact with APIs. Success means making the developer ecosystem progressively easier to discover, understand, integrate with, and use. The role will help reduce friction between developer intent and customer and business value while building a secure, measurable, scalable, and increasingly intelligent Developer Experience.

Requirements

At least 5 years of Product Management experience building digital products, enterprise platforms, developer products, API products, or technically complex software products.
Demonstrated experience defining product vision, strategy, roadmaps, priorities, and measurable outcomes.
Strong product thinking, including the ability to address ambiguous problems, identify root causes, evaluate tradeoffs, and develop clear recommendations.
Experience partnering closely with Engineering, Architecture, Design, Analytics, and business stakeholders.
Strong working knowledge of APIs and modern application integration concepts.
Familiarity with authentication, authorization, identity, and API security concepts, including OAuth, OIDC, mTLS, application credentials, and access controls.
Experience using quantitative and qualitative signals—including product analytics, customer feedback, CSAT, user research, operational metrics, and support insights—to guide product decisions.
Strong understanding of customer journeys, user-centered product development, experimentation, and iterative product improvement.
Ability to understand complex technical systems and work with technical teams to evaluate product and architecture tradeoffs.
Strong written and verbal communication skills, including the ability to simplify complex concepts and articulate the problem, rationale, recommendation, and expected outcome.
Demonstrated ability to influence across cross-functional organizations and work effectively in a complex enterprise environment.
Intellectual curiosity and learning agility, particularly regarding emerging technologies and evolving developer behaviors.

Nice To Haves

Experience building developer platforms, developer portals, API platforms, developer tooling, cloud platforms, identity products, or enterprise technology platforms.
Experience with OpenAPI, API lifecycle management, developer sandboxes, developer documentation, API observability, versioning, and related developer tooling.
Experience defining and measuring Developer Experience metrics such as task completion, time to first successful interaction, onboarding conversion, time to value, developer satisfaction, and self-service adoption.
Strong understanding of Generative AI and the changing role of AI within developer workflows.
Familiarity with Retrieval Augmented Generation, AI assistants, agentic systems, tool use, and Model Context Protocol.
Ability to think strategically about how developers and AI agents may discover and consume APIs and enterprise capabilities in the future.
Experience applying AI or automation to developer workflows, product discovery, documentation, support, or platform experiences.
Experience working in a large-scale or regulated enterprise environment.
Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related discipline, or equivalent professional experience.

Responsibilities

Define and evolve product vision, strategy, and roadmaps for Developer Portal and Developer Experience capabilities.
Own key parts of the developer journey across discovery, evaluation, testing, integration, onboarding, and ongoing product usage.
Understand developers, partners, customers, and internal stakeholders and translate their needs into scalable platform solutions.
Use customer feedback, CSAT, product analytics, qualitative research, operational insights, and behavioral data to identify opportunities and prioritize improvements.
Define and track product KPIs for customer experience, adoption, engagement, task completion, time to value, self-service, and platform effectiveness.
Partner with Analytics teams to understand user intent, behavior, conversion, friction, and journey performance.
Collaborate with Engineering and Architecture teams on APIs, authentication, identity, access, integration, and platform architecture.
Bring working knowledge of modern API and security concepts, including REST APIs, OAuth, OIDC, mTLS, application credentials, and access management, to technical discussions.
Partner with Design and Research to create intuitive experiences for technical users, considering documentation, APIs, workflows, tooling, platform behavior, and support as parts of Developer Experience.
Simplify developer journeys through automation, standardization, and self-service capabilities.
Establish scalable product patterns for API discovery, documentation, onboarding, lifecycle management, and developer enablement.
Shape AI-enabled developer experiences, including Generative AI, Retrieval Augmented Generation, intelligent assistants, AI agents, and Model Context Protocol.
Incorporate the evolving ways AI agents may discover, interpret, and interact with APIs and digital capabilities into longer-term product strategy.
Evaluate developer platform trends, emerging technologies, and industry practices to improve developer productivity and customer experience.
Develop and prioritize product backlogs, connecting capabilities to customer problems, product strategy, and measurable outcomes.
Navigate dependencies across Product, Engineering, Architecture, Design, Analytics, Security, Operations, and other enterprise stakeholders.
Communicate complex product and technical topics clearly to technical and nontechnical audiences.
Build alignment and influence decisions across teams without direct authority.
Champion customer learning, experimentation, data-driven decision-making, and continuous improvement.