Mgr-Program Mgmt

American Express•New York, NY

21h

About The Position

The Manager, Program Management plays an important role in executing large-scale programs within Enterprise CRM Solutions (eCRMs). The role drives delivery of key workstreams within broader programs, partnering with Product, Technology, and business teams to develop and manage execution plans, coordinate dependencies, identify and escalate risks, and support delivery against program objectives. The Manager connects delivery activities to the broader eCRMs strategy and roadmap, understanding how initiatives and decisions contribute to longer-term priorities. Working with program leadership and cross-functional partners, the role applies program management fundamentals and strategic thinking to navigate complexity and translate priorities into effective execution. It also contributes to the product development lifecycle and uses AI-enabled capabilities to improve program management, with appropriate human oversight and validation.

Requirements

Proven and recent experience enabling and defining product strategy.
Proven and recent experience translating product strategy into roadmap execution and auxiliary program execution.
Bachelor's degree in Engineering or comparable experience.
Knowledge of AI-enabled project management, reporting, and collaboration capabilities used within program management functions.
Understanding of responsible AI practices, including governance awareness, output validation, and human oversight requirements.

Nice To Haves

Advanced degree preferred.
Master's degree or MBA in Computer Science, Engineering, Analytics, Information Technology, or comparable experience.

Responsibilities

Lead the execution and integration of key workstreams within large-scale eCRMs programs, managing integrated plans, milestones, dependencies, and deliverables.
Align major program execution with broader eCRMs, ICRST, and ETS strategies and enterprise goals; identify cross-program dependencies, strategic considerations, opportunities, and trade-offs.
Partner with Product, Technology, and business teams to align priorities and execution, resolve cross-functional dependencies, and support program and business objectives.
Identify, assess, and manage program risks, issues, dependencies, and resource constraints; develop mitigation plans and escalate critical items to senior program leadership as appropriate.
Provide timely, actionable status updates to senior stakeholders covering milestones, risks, dependencies, decisions, and delivery outlook.
Manage changes to scope, schedule, resources, and delivery plans through established change management and governance processes; assess impacts and align on trade-offs.
Contribute to the product development lifecycle from planning through delivery, aligning execution with product, architectural, and technical strategies.
Ensure program activities and documentation adhere to organizational policies, governance requirements, regulatory standards, and quality expectations.
Build relationships and influence across Product, Technology, and business teams, connecting technology delivery with business objectives and eCRMs priorities.
Use AI-enabled program management and reporting capabilities to improve planning, tracking, dependency management, risk identification, delivery predictability, stakeholder transparency, and operational efficiency.
Apply judgment and oversight when using AI-assisted and agentic capabilities for analysis, reporting, resource planning, risk management, and decision support; validate outputs for quality and accuracy before communicating them to stakeholders.
Demonstrate working knowledge of GenAI, intelligent automation, and emerging agentic capabilities, and identify opportunities to improve program management and delivery practices.