Manager, Deductions & Disputes

Confido • New York, NY

2d • $130,000 - $175,000 • Onsite

About The Position

Confido is seeking a seasoned deductions professional from the CPG industry to serve as a functional expert for its deductions and automated disputes modules. The role bridges product, customer support, and go-to-market teams, with influence on how technology supports deductions and accounts receivable management across the CPG industry. The position is based at Confido’s New York City headquarters, with an expectation to work there five days a week.

Requirements

• At least 3 years of hands-on experience in deductions, disputes, and/or accounts receivable at a CPG brand, in finance or consulting, or at a CPG-focused software company.
• Deep functional expertise across the deduction lifecycle, including identifying, validating, coding, and disputing trade and non-trade deductions across grocery, mass, natural/specialty, club, and e-commerce channels.
• Working knowledge of how deductions management and accounts receivable connect to broader finance and accounting practices, including trade spend, reserves and accruals, write-offs, and financial reporting.
• Strong written and verbal communication skills, including the ability to turn operational knowledge into clear documentation and requirements.
• Comfort with ambiguity, fast-paced environments, and cross-functional collaboration.
• Willingness to work at the New York City headquarters five days a week.

Responsibilities

• Partner with product and engineering to inform roadmap priorities, validate designs, and ensure the product addresses real CPG challenges.
• Synthesize customer feedback and market intelligence into actionable insights.
• Advise customers on optimizing workflows, solving challenges, and getting value from the platform.
• Collaborate with sales and marketing on go-to-market activities, including discovery calls, content, educational materials, and webinars.
• Build and maintain documentation used by the team and product.

Benefits

• Equity
• Fully paid health coverage through Aetna, covering 100% of employee premiums
• Dental and vision coverage through Guardian
• Carrot Fertility Pro fertility and family-forming support
• 12 weeks of paid parental leave
• Unlimited PTO
• Regular four-day holiday weekends
• 401(k) through Vestwell
• Paid relocation support to New York City
• Equipped workspace including a laptop, monitor, and keyboard, plus a $200 setup stipend
• Catered Friday lunches, team dinners, and unlimited coffee and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed