Deductions Analyst

Aston Carter•Chino, CA

3d•$31 - $36•Hybrid

About The Position

This contract Accounts Receivable Deductions Specialist role supports a food manufacturing organization's financial operations. Working with customers, sales teams, and accounting partners, the role investigates and resolves deductions, identifies root causes of payment discrepancies, and helps improve accounts receivable performance. The position is based in Ontario, California, and is hybrid. The analyst handles deduction cases across retail, distributor, and foodservice channels, researches claims and disputes, analyzes transaction data and performance metrics, and collaborates across departments to resolve root causes and prevent recurring deductions. The role also uses customer portals, deduction management tools, ERP systems, reporting tools, and advanced Excel functions to investigate, reconcile, and report on claims.

Requirements

At least 2 years of experience in deductions, chargebacks, and accounts receivable.
Proficient Excel skills, including Pivot Tables and VLOOKUPs.
Experience working with an ERP system.

Nice To Haves

SAP experience preferred.
Previous industry experience in manufacturing, retail, or distribution.

Responsibilities

Investigate and resolve customer deductions, chargebacks, and disputes across retail, distributor, and foodservice channels.
Analyze transactional data to identify trends, recurring issues, and process-improvement opportunities.
Manage deduction cases from creation through closure, ensuring timely and accurate resolution.
Research pricing discrepancies, shortages, compliance chargebacks, damaged goods claims, service failures, and EDI-related issues.
Partner with Sales, Finance, Customer Service, Supply Chain, and Technology teams to resolve root causes and prevent future deductions.
Monitor deduction performance metrics and provide analysis and recommendations to leadership.
Use customer portals and deduction management tools to investigate and reconcile claims.
Extract, compile, and analyze data from ERP systems, reporting tools, and multiple data sources.
Perform advanced Excel analysis using Pivot Tables, VLOOKUPs, XLOOKUPs, SUMIFS, and other reporting functions.
Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and reduce deduction exposure.