Disputes Analyst

Brightspeed•Charlotte, NC

3d•Remote

About The Position

Brightspeed is seeking a highly analytical and detail-oriented Telecom Dispute Analyst to investigate and resolve telecom billing disputes. The role requires knowledge of CABS, intercarrier billing, access charges, billing variance analysis, tariffs, contracts, and dispute workflows. The analyst will manage complex cases while meeting deadlines, service-level expectations, and quality targets. This is a full-time, fully remote role with standard business hours and occasional overtime during peak billing or dispute cycles. The position collaborates with billing operations, network, finance, carrier relations, vendor management, and leadership to resolve discrepancies, support process improvements, and maintain compliance with audit, regulatory, and contractual obligations.

Requirements

Telecom dispute knowledge, including access billing, intercarrier compensation, and billing variance investigation.
At least 2 years of experience with CABS, including analysis of carrier invoices, access charges, and usage discrepancies.
Experience with FCC tariffs, PUC tariffs, and contractual agreements, including interpreting rate structures, rules, and billing requirements.
At least 2 years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations.
Strong analytical and problem-solving skills and exceptional attention to detail.
Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and pivot tables, and data analysis/reporting tools.
Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced, high-volume environment.

Nice To Haves

A bachelor’s degree in Business, Accounting, Finance, Telecommunications, or a related field; equivalent telecom experience may substitute.
Wholesale/Large Business Collections experience.
Experience with telecom billing or mediation systems such as TEOCO, Ericsson, Oracle, SAP, or other industry platforms.

Responsibilities

Investigate customer, vendor, and carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation.
Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact.
Interpret and apply FCC and PUC tariffs and contractual agreements to validate charges and support dispute positions.
Collaborate with billing operations, network, finance, carrier relations, and vendor management to resolve discrepancies.
Prepare case summaries, financial analyses, and recommendations for dispute outcomes.
Process approved adjustments, credits, or escalations according to telecom billing standards and policy requirements.
Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations.
Identify recurring dispute trends, present findings, and partner with leadership on process improvements.
Manage dispute queues while meeting turnaround times, SLA requirements, and quality targets.
Support system enhancements, workflow updates, and training for telecom dispute processes.